Summary:
Do you have strong administrative skills and attention to detail? Are you able to provide excellent customer service? Can you manage your time effectively?
If this sounds like you, then you'll want to learn more about this opportunity...
We want to be the water company people want to be supplied by and want to work for.
In this role as Laboratory Services Analyst, you will ensure that all samples and materials are received and processed promptly on arrival at the laboratory in accordance with the Laboratory Management System. You will also assist in other service tasks within the laboratory and provide a technical service to South East Water and commercial customers.
Previous administrative experience is essential, as you will be maintaining electronic records and ensuring information is accurate. Some experience in a laboratory environment may be helpful, as you will be adhering to laboratory health and safety and compliance standards, but this isn't necessary. You will work to set deadlines and are happy managing your time to ensure key tasks are completed on time. This is a great opportunity to share your suggestions for improvements on efficiency and quality, whilst also developing your own analytical skills.
Excellent customer service is key, as you will act as a front of house contact for our commercial customers and stay in regular contact with them. Your clear and professional communication style will allow you to liaise effectively with senior staff and the general Water Quality department on any technical or quality issues. This role is working 28 hours per week in a 4 on, 4 off pattern, with no set days. You will work a shift of 4pm - 12am and receive a 15% shift allowance.
Main responsibilities:
Processing all samples and deliveries that arrive at the laboratory on time.
Labelling samples accurately when they arrive at the Laboratory.
Ensuring data is accurately entered into the Laboratory Information Management System.
Completing customer bottle requests and ensuring reusable items are properly maintained and available when needed.
Communicating with senior members of staff on any quality/technical issue as well as with other members of the Water Quality Department and Commercial Customers.
Maintaining good laboratory practice and housekeeping at all times.You'll need:
Skills / Qualifications / Experience
Educated to A-level or equivalent standard. An undergraduate degree in a relevant subject is desirable.
Good numeracy, literacy and computer skills.
Previous administrative experience.
Good time management, communication and customer service skills.We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.What can you expect from your recruitment?
To apply for this position, please submit your CV on our career's website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
£20,435.20 (based on FTE of £27,002.12)