Patient Success Coordinator - Remote - Saturday & Sunday 8:00 a.m. to 6:30 p.m.
Part-Time Saturday and Sunday 8:00 a.m. to 6:30 p.m.
Pay Range: $17.00 - $19.00
ROLE:
The TridentCare at Home Patient Success Coordinator (PSC) holds primary ownership of each Customer and Patient experience. This position is responsible for internal oversight for all home-based orders to ensure that TridentCare meets or exceeds its customer commitments related to the execution and follow-up of the service provided.
TASKS AND RESPONSIBILITIES:
* Work directly with the field leadership team to ensure the timeliness of services provided to the patient are within a customer's service matrix.
* Assisting with the scheduling of our services and communicating with the patient and/or ordering entity; when applicable.
* Providing ETAs to the patient or ordering entity, when applicable.
* Rescheduling and cancelling exams when appropriate and communicating with the patient and/or ordering entity.
* Working with internal field operations to help prioritize the dispatching of techs based upon client SLAs.
* Become SMEs in the various models of TridentCare at Home clients including Hospital at Home, Emergency Department in Home, and PACE programs.
* Work with internal teleradiology team to ensure successful image transfer processes, when applicable.
* Address patient and/or client questions/concerns timely; record for Quality Improvement metrics.
* Assist in obtaining required paperwork for timely and accurate billing, as applicable.
* Monitor reporting and operational metrics for all home-based services.
* Answer incoming customer service orders as soon as possible.
* Display active listening and superior customer service skills for both external & internal customers.
* Display the ability to enter orders manually via our fax process.
* Navigate seamlessly through the TridentCare applications (TCC, DDF, etc.)
* Display the ability to operate the phone system effectively.
* Adhere to work schedule
SKILLS/EXPERIENCE:
* Ability to work independently and as a team.
* Ability to communicate effectively through electronic means including Microsoft Teams, Skype and Web based meetings.
* Solid communication skills (including verbal, written, and listening skills).
* Solid problem solving and decision-making abilities.
* Results oriented and goal driven.
* Strong ethics, integrity, and accountability.
* Ability to type 35-40 words per minute.
* Medical terminology/experience preferred but not required.
* High School degree or GED equivalent required. Associates Degree (B.A.) preferred.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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