Overview
The Lounge Supervisor at Heathrow Airport will focus on the Front of House operation whilst the Lounge is open and liaise with the kitchen to ensure all the required standards are met at all times. They will also support all management areas of the operations when required. The Lounge Supervisor will be part of the FB service delivery and attend to passengers as part of the attendant team.
Responsibilities
* Manage the rostering for all catering staff (including kitchen staff).
* Manage time sheets/payroll management.
* Order food and drinks and sundries through the Do & Co ordering system.
* Liaise with the Lounge Manager and Supervisors.
* Liaise with laundry regarding Lounge linen.
* Order cleaning supplies.
* Performance management and training of all staff.
* Investigate customer complaints.
* Complete daily audits and maintain stock control.
* Ensure food temperature is adhered to as per H & S regulations.
Qualifications
* Minimum 3 years experience as a Supervisor in hospitality industry.
* Ability to lead and motivate staff, delegate tasks effectively, and manage team dynamics.
* Strong focus on providing excellent service to guests, addressing their needs, and resolving complaints.
* Effective verbal and written communication skills to interact with staff, management, and guests.
* Understanding of budgeting, inventory control, and financial reporting to manage the lounge's profitability.
* Familiarity with menu offerings, beverage pairings, and food safety regulations.
* Skills in training new staff and providing ongoing development opportunities for team members.
* Pay rate information: 00 per hour.
Company Description
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.
Benefits and Opportunities
Enjoy perks by referring your friends through our Refer a Friend Scheme. Save money and time with On-Site Free Meals. Expand your skills and knowledge through our in-house training opportunities. Genuine career development opportunities, both nationally and internationally. The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market.
Equal Opportunity Employer
DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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