Post: x2 Deputy Shop Manager
Location: Bishop Auckland
Reporting to: Shop Manager
Budget Responsibility: Defined budget(s) for specified shop(s)
Hours: 2 separate roles 22.5 hours per week, 15 hours per week
Salary: £14,578 per annum for 22.5 hours and £9,718 per annum for 15 hours.
Are you looking for a fast-paced, rewarding, and hands-on role where no two days are the same? Do you have a passion for sustainability, great customer service, and working as part of a dedicated team?
We’re looking for an enthusiastic and energetic Deputy Shop Managers to join our exceptionally busy Bishop Auckland Charity Shop team! This isn’t your average shop floor job—it's a high-energy environment where you'll be the driving force behind getting hundreds of donated items from bags to the shop floor!
If you thrive under pressure and enjoy a challenge, this is the perfect opportunity to make a real difference, supporting our vital charity work.
ROLES & RESPONSIBILITIES
* Customer Service: Provide friendly, engaging, and efficient service to all our donors and customers.
* Merchandising & Display: Creatively arrange stock to maximize sales and create an appealing shopping environment.
* Sales & Till Operation: Confidently handle sales transactions and cash handling.
* High-Volume Sorting: Efficiently and quickly process hundreds of bags of incoming donations (clothing, accessories, bric-a-brac, books, etc.).
* Quality Control: Accurately select items suitable for sale, identifying designer, vintage, or high-value items, and correctly discard or recycle unsaleable goods.
* Pricing: Research and accurately price a wide variety of items to maximize revenue while ensuring they offer great value.
* Stock Rotation: Organise and manage the stock room, ensuring a constant and fresh flow of items is ready for the shop floor.
* Teamwork: Coordinate closely with the retail team and volunteers to meet daily sales targets.
* Manual Handling: While mostly lighter items, the role involves frequent lifting, bending, and moving heavy bags and boxes of donations.
* Shop Maintenance: Help keep the shop floor, storage areas, and displays clean, tidy, and safe.
What You Need
* Exceptional Pace and Energy: You must be able to maintain high productivity and focus throughout the day in a physically demanding role.
* Superb Organizational Skills: You can handle large quantities of different items and keep the processing area tidy and efficient.
* Product Knowledge: A strong interest in fashion, brands, or general household goods is highly beneficial (or a quick learner!).
* Reliability: You are dependable and understand the critical nature of this role to the shop's operation.
* A “Can-Do” Attitude: You enjoy working as part of a team and are happy to get stuck into any task required.
* Great Team Player: You are reliable, supportive, and communicate well with colleagues and volunteers.
* Customer Focused: You enjoy engaging with the public and have excellent communication skills.
* Flexible: You are willing to adapt to changing priorities and tasks throughout the day.
* Working pattern: A monthly rotation of a three/two-day working pattern, including weekends and bank holidays, must be available to cover in other shops within the wider retail team as required and occasional travel to team meetings.
* Previous retail or charity shop experience is a bonus, but not essential—a great attitude is!
What We Offer
* The chance to be a key player in an operation that makes a huge impact on our charity's vital work.
* A fun, dynamic, and supportive working environment where you see new things every day.
* (We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.)
For questions about the job or to arrange an informal visit contact:
Gerry Weetman- Head of Retail & Lottery
Telephone: 01642 607742
Email: gerry.weetman@butterwick.org.uk
Job Type: Part-time
Benefits:
* Additional leave
* Company events
* Company pension
* Enhanced maternity leave
* On-site parking
Work Location: In person
Application deadline: 06/11/2025
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