Switchboard Operator Contract: Healthcare Location: Halifax, HX3 0PW Hours of work: 20 Working Pattern: Monday to Friday, 16:00-20:00 Contract Type: Permanent Hourly Rate: £12.71 We are seeking a reliable and professional Switchboard/Helpdesk Operator to join our busy hospital team. Working Monday to Friday, 16:00–20:00 (including bank holidays), you will play a vital role in ensuring effective communication across the hospital by handling a high volume of calls, responding to emergencies, and supporting operational functions. This is a fast-paced and rewarding role suited to someone who remains calm under pressure and is committed to delivering excellent service. The Role Answer and manage a high volume of internal and external calls in a timely and professional manner Accurately direct calls to the appropriate departments and personnel Respond to emergency calls and operate bleep/paging systems efficiently Monitor alarm systems and escalate issues as required Log and report maintenance requests using internal systems Provide general helpdesk support and information to staff and visitors Maintain clear and accurate records of calls and incidents Work collaboratively with hospital departments to ensure smooth communication About You Polite, professional, and helpful manner with excellent communication skills Ability to remain calm and effective under pressure, particularly in emergency situations Strong organisational skills and attention to detail Basic IT skills and ability to learn new systems quickly Reliable and punctual with a strong sense of responsibility Willingness to learn and adapt in a fast-paced environment The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. Becomewhoyouwant, Bepartofsomethingbigger, aplacetobeyou, facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .