Overview
At Mecca, we are all about bringing people together for unforgettable experiences, the reason we are the number one Bingo brand in the UK. For over 60 years we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything we do – which is why we need exceptional people and we couldn’t do it without them. Committed to creating a workplace that is inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We’re passionate about delivering exceptional customer experiences and we are looking for people who are too!
Compensation and Benefits
* Competitive Salary: £13.60 per hour + Amazing Perks!
* Hours: Real contracts from 8–35 (no zero hour contracts)
* Paid breaks
* Rewards platform
* 50% off food & soft drinks (you + 3)
* Pension & Life Assurance
* Company Sick Pay
* Career development opportunities
* Uniform provided
Responsibilities
Lead the fun, deliver the service. As a Team Leader you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rotate within your zone, coordinate breaks, and keep service moving – escalating issues when needed.
Impact
* Front line leadership: brief, position, and motivate your team during live service.
* Service excellence: hit on shift KPIs (customer satisfaction, speed of service, cleanliness).
* Operational flow: ensure the right people, right place, right time; manage breaks and micro rota changes.
* Coaching in the moment: recognise great service; give immediate, practical feedback.
* Safety & compliance: complete checks; escape incidents promptly.
Qualifications
* Strong people skills with a customer first mindset.
* Organised, proactive, and calm in a fast paced environment.
* Experience guiding a team in hospitality/retail/leisure.
Why Join Us
* Competitive Salary: we value your contributions and offer a competitive salary that recognises your hard work and dedication.
* Fantastic Rewards: our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding.
* Induction for Success: we provide a comprehensive induction programme, thoughtfully designed to familiarise you with our Mecca values and culture.
* People‑Focused Culture: we create a supportive and nurturing work environment that gives you the tools you need to thrive.
* High‑Performing Culture: we set the bar high and help you reach your full potential.
* Exciting Project Work: get involved in projects that let you make a meaningful impact on our business.
* Emphasis on Growth: we foster your individual and team growth to help you succeed and excel.
EEO Statement
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to facilitate fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
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