Role overview
Location: Premier House, Eastleigh
Salary: £28,288 per annum
Working Hours: Monday to Friday 8.00 am to 17.00 pm (40 hours per week)
Contract Type: Perm, Full Time
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
About the role
What you'll do:
1. Act as the first point of contact for customer and contractor queries, resolving issues with professionalism.
2. Log, manage, and follow up on faults using client platforms, ensuring timely updates and resolutions.
3. Coordinate engineer schedules, communicate attendance, and ensure job documentation is complete for billing.
4. Track job progress, chase subcontractors, and update customers on parts and service status.
5. Process jobs in the finance system to enable invoicing and raise purchase orders when needed.
6. Administer planned and reactive maintenance tasks, ensuring compliance with SLAs and KPIs.
7. Monitor helpdesk systems and email queries, escalating incidents and liaising with clients and senior management.
8. Support contract setup, service monitoring, and supplier performance reporting.
9. Maintain accurate records, manage contractor controls, and oversee departmental supplies.
10. Assist with health and safety compliance, disaster recovery updates, and attend management meetings.
Who you'll be:
11. Demonstrate excellent communication skills and telephone manner
12. Experience of working in a call centre / help desk (desired)
13. Minimum grades at GCSE or equivalent in Maths and English
14. Good IT skills including Word, Excel and PowerPoint.
15. Able to work under pressure and to defined deadlines
16. Able to work as part of a larger team and independently
17. Prior Customer Service or Industry experience required.
EMCOR UK benefits
18. Holiday Buy Scheme - up to 5 days a year
19. 25 days annual leave plus bank holidays
20. Industry leading Maternity & Paternity Policies
21. Refer a Friend scheme – worth £500 per referral
22. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
23. Extensive Learning & Development opportunities, including opportunities for progression.
24. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
25. Bike To Work Scheme
26. Paid volunteering and charity days
27. Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
28. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.