About the role
As an Account Executive at LexisNexis Risk Solutions, you'll play a crucial role in our client retention and growth strategy. Managing your own portfolio of accounts, you will build strong client relationships, take full ownership of the renewal cycle, and identify upsell opportunities. You'll act as a trusted advisor, confidently engaging with clients at all levels while coordinating with internal teams to ensure a seamless customer experience. If you're detail-oriented, proactive, and customer-focused, this is a fantastic opportunity to make an impact.
Responsibilities:
Client Relationship Management & Renewals
1. Act as the main point of contact for a portfolio of clients
2. Build strong, long-term client relationships and ensure high satisfaction
3. Manage the full contract renewal process with accuracy and timeliness
4. Monitor client activity to identify potential risks and take proactive action
5. Collaborate with internal teams to resolve issues and deliver a seamless experience
6. Maintain accurate forecasts and contribute to overall sales performance
Upselling & Cross-Selling
7. Identify opportunities to grow accounts through upsell and cross-sell strategies
8. Keep CRM systems up to date with qualified opportunities and account insights
9. Support sales and marketing campaigns by promoting relevant solutions to clients
Customer Onboarding
10. Guide new clients through a smooth onboarding process
11. Conduct welcome calls and deliver tailored product training
12. Coordinate internal support to respond quickly to client queries during onboarding
Requirements / Qualifications:
Essential:
13. Fluent in English and Russian
14. Detail-oriented and highly organised, with the ability to juggle multiple priorities
15. Strong relationship-building and communication skills, especially over the phone
16. Proven experience in meeting or exceeding sales/renewal targets
17. Proactive and adaptable, comfortable working both independently and in teams
Desirable:
18. Experience with Salesforce or similar CRMs
19. Background in account management or client-facing roles with senior stakeholders
20. Familiarity with eLearning platforms such as Brainshark or Highspot
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