Overview
Quality Assurance Manager
Humdinger, Sherburn LS25 6PJ
Position type: Permanent Full-Time
Hours: 37.5
Shift Pattern: Monday - Friday, 08:30 - 16:30
Pay range: up to £43,000
Do you thrive on ensuring products meet the highest standards of quality and safety? We're seeking a dedicated Quality Manager to join our team at Humdinger Chocolate & Snacking Factory in Sherburn in Elmet, where you'll play a vital role in guiding a team of Quality Auditors and spearheading the site's quality agenda from auditing to taste panels, customer complaints, and much more!
Closing date: Friday 29th May 2026
Responsibilities
* Managing day-to-day quality & food safety activities including GMP, GHP, Hygiene (in collaboration with the Hygiene Manager, Fabrication, testing (micro, environmental and water), trending and much more.
* Management of non-conforming product and systems (hold logs, investigations, root cause, and close out).
* Driving KPI achievement & supporting projects.
* Investigating customer complaints, foreign bodies & quality issues.
* Coaching & developing the Quality team and wider factory teams.
* Preparing for audits and delivering excellent results (internal & external).
* Monitor deep cleaning and ensure all cleans are signed off sufficiently and the schedule is met.
* Coordinating and developing the site taste panel process.
* Leading improvement & cost-saving initiatives.
* Deputise for the Technical Manager when required.
* Work closely with the hygiene team leader to ensure food safety, environmental monitoring and standards are maintained.
* Collaborate with all other departments such as Production, Warehouse and NPD, championing quality across the site with a goal to be 'audit-ready' at all times.
* Provide weekly and monthly KPI updates as part of the site management team.
Qualifications
* Level 3 Food Hygiene & HACCP (Minimum).
* Quality auditing and management experience within food manufacturing.
* Knowledge of key UK Retail customer requirements, procedures, working practices with customer facing experience is desirable (Retail customer training courses are also desirable such as M&S, Tesco or Sainsbury's.)
* Strong leadership skills & ability to motivate a team.
* Knowledge of pest control & technical issues.
* Great communicator & influencer.
* Able to work proactively pressure with strong problem-solving skills.
* Additional courses in H&S, Taste Panel etc are desirable.
Rewards Benefits
* 25 days + bank holidays, holiday entitlement (33 days in total)
* 4% employer and 5 % employee pension plan
* Life assurance plan x4 basic salary
* Various salary sacrifice schemes including pension payments, cycle to work and electric car (subject to meeting minimum criteria)
* Healthcare cash plan via paycare (Dental, Optical, Chiropody, Professional Therapy, Counselling) with a value over £400 each year
Humdinger is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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