Customer Service Advisor
Location: Bradford, BD3
Salary: £24,000 - £26,000 DOE
Working Hours: Mon-Fri 09:30-17:30, alternate Saturdays 09:00-17:00
Hybrid Working: Available after 6 months
We're seeking a proactive and compassionate individual to join our team as a Customer Service Advisor. In this role, you'll be the first point of contact for our customers, providing support across various channels. You'll handle billing enquiries, update account details, and ensure every interaction is smooth, helpful, and customer-focused.
What You'll Do
Respond to customer billing queries with clarity and care
Resolve issues efficiently and escalate when needed
Identify and support vulnerable customers
Maintain accurate customer records
Contribute to performance targets and service improvementsWhat We're Looking For
Essential:
6+ months in a customer service role
Strong communication and emotional intelligence
Good maths and English (GCSE Level 4 or equivalent)
IT proficiency and ability to use multiple systems
Calm under pressure and adaptable to changeDesirable:
Contact centre experience
Stakeholder management and influencing skills
Experience supporting or training colleaguesWhy Join Us?
Supportive work environment focused on well-being
Hybrid working options
Recognition schemes and social events
Career development through structured progression plans
Access to retail discounts, health plans, and moreBenefits
Annual performance-related bonus
Attractive pension scheme (up to 10% company contribution)
25 days annual leave
1 additional wellness dayIf you have a passion for giving excellent customer service and helping others, please apply for the role and we will be in touch if you are suitable!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age