IT & Digital Operations Manager Leicester £60,000 - £70,000 Monday – Friday 9:00am – 5:30pm Looking for someone to start as soon as possible PURPOSE OF THE ROLE This is a unique stand alone role that combines IT, system management and improving how the business runs day to day. You will handle and assign all IT tickets raised across the company, while also being hands on with daily tasks making sure Wi-Fi is working, fixing printer issues, resetting passwords, solving technical problems and keeping everything running smoothly. You will sit within the Sales and Marketing team, helping to improve the website, support system integrations and provide technical expertise with digital and marketing tools. KEY DUTIES Keep all IT systems running smoothly (hardware, software, networks, Wi-Fi, printing, email) Support staff with training and day-to-day tech help Maintain documentation, inventory, security and data protection standards. Manage IT suppliers and service agreements Troubleshoot issues in person, by phone or online Lead IT projects from planning to delivery Introduce new technologies to improve efficiency Maintain disaster recovery plans and system documentation Improve online portals, task systems, CCTV and user journeys Review and upgrade outdated systems Manage website and system integrations Provide tech support for events and open days Oversee clock-in systems, IT tickets and network performance Set up new starters and manage leavers Conduct regular system and equipment audits Follow structured IT procedures and improve processes to save staff time KEY SKILLS Optimise and standardise CCTV audits, maintenance across sites Implement a new maintenance system fully integrated Develop a staff SharePoint intranet to centralise policies, procedures, and training resources Create comprehensive IT troubleshooting and continuity guides for senior management Audit, develop, and implement IT/digital policies Improve online booking and student/guarantor portal processes, ensuring a seamless customer journey EMA25