The post holder works to provide a supporting service to the Nurse in Charge. Duties are described within the following helping roles of support assistant.
Personal and Social Care
* Maintaining a safe and homely environment for service users by housekeeping duties in the care areas and prevention of cross infection.
* Receiving and giving information.
* Working with and leading support to the qualified nurse carrying out planned care for individual service users.
* Participating in the preparation for the informal reception of the client user at the time of admission.
* Attending to the needs of the carers/relatives of patients/service users and courteous reception of visitors in the Home.
* Protecting service users who are frail, unsteady when walking, disabled by poor vision or confusion from all types of accidents.
* Assisting service users in the care of their personal clothing and other possession/valuables in accordance with the Home policies/procedures.
* Knowing personal role at first aid level in resuscitation procedure.
* Receiving and acting upon the instruction of the Nurse in Charge that may be spoken and/or written in the service users care plan, or occur during work activities.
Housekeeping
* Observing and prompting comfortable heating and tolerable noise levels within the Home.
* Service meals to service users.
* Assisting with help or feeding.
* Assisting with choice when required.
* Record of fluid intake when appropriate or directed.
* Comply with special diets, report appetite and intake.
* Prepare food and drinks as required.
* Maintain recommendations/procedure for food hygiene and food handling.
* Having detailed understanding of fire hazards, sighting of appliances, routines to be followed in the event of fire and evacuation process.
* Assisting with tidiness in clinical areas, removal of used items of equipment, correct disposal of waste, soiled linen.
* Assist Nurse in Charge or nominated Deputy in technical activities as required.
* Preparing the personal space areas for service users before admission/after discharge, cleaning the beds etc., and other items of equipment.
* Replenishing the service users' areas with towels, soap, etc., and identifying the need to replenish clinical stocks where holding levels are required.
Clerical / Administration
* Listing service user's property on arrival or departure.
* Noting, reporting and documenting damaged furnishings, condition of equipment, baths, showers or other appliances.
* Assisting as necessary with written documentation associated with any aspect of service users care - as supervised by Nurse in Charge.
* Dealing promptly with telephone enquires and messages, communicating effectively with other members of the team.
Additional Responsibilities
* Promote effective communication both within and outside of the Home environment.
* Participate in flexible duty patterns that promote effective 24-hour care of service users.
This job description may be altered subject to the needs of the service we are required to provide and is not exhaustive.
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