Are you an experienced and motivated leader who loves building strong teams, supporting local communities and creating great customer experiences every day? At Boots, our smaller stores play a hugely important role at the heart of their communities. They’re places where customers are known by name, where trusted relationships are built, and where people come for everything from healthcare advice and pharmacy support to everyday essentials and wellbeing. Guided by our purpose of “With you. For life.”, we’re here to support our customers and colleagues through every stage of life — and as a Store Manager, you’ll play a key role in making that happen locally. At Boots, we’re constantly evolving — bringing new brands, healthcare services and innovations into our stores and you’ll help bring these to life in a way that feels relevant and meaningful for your local customers. You’ll lead a close-knit team, creating a positive and supportive culture where everyone feels valued, developed and empowered to do their best. You’ll know your colleagues as individuals, understand what motivates them and help them grow in confidence and capability. If you’re looking for a role where you can combine retail leadership, pharmacy expertise, customer care, community connection and commercial ownership, while genuinely making a difference every day — this could be the perfect opportunity for you.
What you’ll be doing
* Lead and inspire your team to deliver exceptional service and drive store performance
* Own sales and operational performance, with the customer always at the heart
* Create a welcoming, community-focused environment where customers feel valued and supported
* Be hands‑on and visible in‑store, leading by example and supporting your team day‑to‑day
* Help your team feel confident in delivering new services, products and initiatives
* Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
* Champion the Boots brand and make your store stand out
* Get to know your people – what motivates them, and what needs to change
* Coach your team and create a culture where everyone can thrive
* Use feedback, insight and local knowledge to continuously improve your store experience
What you’ll need to have
* Retail management experience and strong commercial awareness
* Great customer service skills and a love for delivering care
* Proven people leadership skills, able to drive performance and implement strategy in‑store
* A genuine interest in pharmacy with a willingness to learn, even without prior experience
* A calm, flexible approach with the confidence to adapt at pace
* A collaborative style and the ability to build a strong team culture
* Passion for learning and a drive to support others to grow
It would be great if you also have
* Experience working closely with local communities or healthcare services
* Confidence using digital tools and technology
* Experience using data and insight to drive improvements
* Previous experience in pharmacy or healthcare environment
Where your brilliance can take you
As a Store Manager, you’ll be perfectly placed to build your leadership capability and take the next step – whether that’s moving into a larger or more complex store, stepping up into a Deputy General Manager role or making the move to one of our flagship locations. If your passion lies in Pharmacy, you can continue to build your clinical expertise, through training or move into Pharmacy Field positions that influence operations, resourcing, and clinical governance across multiple stores. For those looking to move to our Nottingham Support Office, there are opportunities to shape the future of pharmacy through developing services, maintaining clinical standards, and supporting colleague development or make a lateral move into other areas such as Commercial, HR, Marketing, Buying, Supply Chain, Strategy, Finance, Pharmacy and Governance. Whatever path you choose, we’ll give you the tools, training, and support to be brilliant with Boots and build a rewarding and flexible career.
Rewards designed for you
* Boots Retirement Savings Plan
* Generous employee discount across Boots and partner brands
* Discretionary annual bonus
* 38 days holiday
* Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
* Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
* 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme
There’s lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third‑party sites are not endorsed by Boots and may not be accurate.
A bit about us
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
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