To support and assist the Retail Supervisor and Retail Manager in the provision of a highly professional catering service within the retail units at University Hospital North Durham and to ensure that high quality standards are met at all times To follow the policies and procedures laid down by the retail services in the day to day operational management of retail and to ensure a high quality and cost effective service To ensure that food safety regulations are adhered to at all times. Provide and maintain a highly customer focused restaurant facility. Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to patient feeding. Work in a safe manner so that no other persons are put at risk whilst completing the required duties. Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients. Developing staff preferences, promoting flexible working arrangements, and encourage change of working practice following major life changing events.