IT Technician – Dynamic IT Support Role in Norwich
Step into a vital role within a fast-paced and diverse IT support environment where your technical skills and proactive approach will make a real difference.
As an IT Technician, you will be a key player in maintaining and enhancing IT infrastructure that supports both onshore offices and offshore installations. From diagnosing and resolving hardware and software issues to configuring new systems, your expertise will help keep operations running smoothly.
This position demands flexibility, strong problem-solving abilities, and a passion for delivering exceptional IT service — all within a collaborative and constantly evolving team setting based in Norwich.
Required Skills:
Proficient in Windows 10 and 11 OS deployment and support within an Active Directory environment
Experience with Microsoft PowerShell scripting
Strong knowledge of Microsoft Office applications and Office 365 suite
Skilled in Microsoft Active Directory user account management
Understanding of NTFS permissions, local and Group Policy Object (GPO) security policies
Hardware expertise including board-level support and configuration for desktops and laptops
Experience supporting PC peripherals, such as printers
Solid foundation in networking technologies including TCP/IP, 802.1X, VLANs, DHCP, and DNS
Awareness of Information Security best practices and conceptual understanding of antivirus, URL filtering, and spam identification
Familiarity with business audio-visual systems like projectors and conferencing solutions
Knowledge of backup methodologies and availability monitoring toolsNice to Have Skills:
Experience working with offshore or remote sites
Exposure to backup process management
Understanding of compliance with corporate policies and Health & Safety guidelines
Vendor certifications such as Microsoft or CompTIAPreferred Education and Experience:
BTEC or NVQ level qualification or vendor-specific certifications (e.g., Microsoft, CompTIA) preferred
Minimum of 1 year of experience in a similar IT support technician roleOther Requirements:
Flexibility to occasionally visit onshore terminals and offshore installations for project tasks
Commitment to ongoing training and skill development to stay current with technological and business changes
Strong personal integrity and reliability in a fast-changing environmentBring your approachable nature, excellent communication skills, and customer-focused mindset to a role where your contribution truly matters. If you’re ready to take your IT career forward and thrive in a supportive and challenging setting, we encourage you to apply today.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients