Tomlinson House, Norcross, Blackpool, Lancashire, FY5 3WP, Centurion Building, Gosport, PO13 9XA
Job Summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
* Our Vision - To support UK defence customers with outstanding service every time.
* Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
DBS has recently undertaken a review of its operational locations in the North West and have consolidated all activities in Norcross,Blackpool. A further move, to a new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2027.
Come and join the DBS community today!
https://youtu.be/gUw0ToaRGgk
Job Description
Are you passionate about using data to drive decisions and improve public services? Would you like to support our Armed Forces community by providing evidence-based insight?
The Ministry of Defence’s Defence Business Services (DBS) is seeking an Operational Support & MI Manager (HEO) to join the Veterans Services Support Team. You’ll play a key role in delivering analytical insights and performance reporting that underpin vital decisions for War Pensions and Armed Forces Compensation Schemes.
DBS is one of Europe’s largest shared services providers, supporting over 1.2 million end-users. We offer hybrid working, professional development, and a workplace that values diversity and innovation.
Role Purpose
As an Operational Support & MI Manager (HEO), you will use analytical tools and methodologies to measure and improve the performance of Veterans Services operations. You'll generate reports, dashboards, and scenario modelling that inform operational decisions, workforce planning, and policy development.
This role aligns with the Government Digital and Data (DDaT) framework. The Operational Support & MI Manager (HEO) draws elements from Business Analyst and Data Analyst capability at the Working level, and is ideal for candidates developing their career in digital data and technology.
Key Responsibilities
* Manage the collection, processing, analysis, and presentation of operational data on AFCS and WPS claims and appeals.
* Produce weekly/monthly dashboards and management information reports to track performance against KPIs and service level agreements.
* Use structured approaches to analyse business problems and support data-driven decision-making.
* Run and adapt SQL queries to extract and manipulate data from operational systems.
* Build, maintain and share visual dashboards using tools such as Excel and/or Power BI to tell clear performance stories.
* Present data and insights to both technical and non-technical stakeholders, adapting your message for different audiences.
* Support workforce planning by using forecasting models and scenario planning.
* Assist in the development of business cases using relevant data and impact assessments.
* Continuously identify and implement improvements to data collection, analysis, and reporting processes.
* Act as a point of contact for ad-hoc data and MI requests from senior stakeholders. Ensure your work complies with data governance, data ethics and privacy standards.
Are you passionate about using data to drive decisions and improve public services? Would you like to support our Armed Forces community by providing evidence-based insight?
The Ministry of Defence’s Defence Business Services (DBS) is seeking an Operational Support & MI Manager (HEO) to join the Veterans Services Support Team. You’ll play a key role in delivering analytical insights and performance reporting that underpin vital decisions for War Pensions and Armed Forces Compensation Schemes.
DBS is one of Europe’s largest shared services providers, supporting over 1.2 million end-users. We offer hybrid working, professional development, and a workplace that values diversity and innovation.
Role Purpose
As an Operational Support & MI Manager (HEO), you will use analytical tools and methodologies to measure and improve the performance of Veterans Services operations. You'll generate reports, dashboards, and scenario modelling that inform operational decisions, workforce planning, and policy development.
This role aligns with the Government Digital and Data (DDaT) framework. The Operational Support & MI Manager (HEO) draws elements from Business Analyst and Data Analyst capability at the Working level, and is ideal for candidates developing their career in digital data and technology.
Key Responsibilities
* Manage the collection, processing, analysis, and presentation of operational data on AFCS and WPS claims and appeals.
* Produce weekly/monthly dashboards and management information reports to track performance against KPIs and service level agreements.
* Use structured approaches to analyse business problems and support data-driven decision-making.
* Run and adapt SQL queries to extract and manipulate data from operational systems.
* Build, maintain and share visual dashboards using tools such as Excel and/or Power BI to tell clear performance stories.
* Present data and insights to both technical and non-technical stakeholders, adapting your message for different audiences.
* Support workforce planning by using forecasting models and scenario planning.
* Assist in the development of business cases using relevant data and impact assessments.
* Continuously identify and implement improvements to data collection, analysis, and reporting processes.
* Act as a point of contact for ad-hoc data and MI requests from senior stakeholders. Ensure your work complies with data governance, data ethics and privacy standards.
Person specification
Skills And Experience Required
We are looking for individuals who can demonstrate the following DDaT-aligned capabilities at the Working level:
Technical And Analytical Skills
* Working knowledge of Microsoft Excel (including pivot tables, charts, formulae and VBA).
* Experience using SQL to extract, transform and analyse structured data.
* Understanding of data visualisation principles and experience in developing charts/dashboards.
* Ability to apply appropriate statistical and analytical techniques to organisational problems.
Business and Systems Analysis
* Ability to analyse business goals and operational data to support decision-making.
* Experience contributing to business case development through evidence-based options analysis.
Communication and Stakeholder Management
* Skilled at communicating technical findings to non-technical audiences.
* Comfortable facilitating discussions in multi-disciplinary teams.
* Experience building and maintaining stakeholder relationships across business areas.
Data Ethics and Governance
* Awareness of data privacy risks and ability to follow data governance standards.
Desirable Skills
* Experience working with SharePoint or similar collaborative tools.
* Interest in digital product/service development or agile delivery methodologies.
* Experience leading or supervising small teams.
Behaviours
We'll assess you against these behaviours during the selection process:
* Seeing the Big Picture
* Leadership
* Managing a Quality Service
* Working Together
* Delivering at Pace
We only ask for evidence of these behaviours on your application form:
* Seeing the Big Picture
Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* An environment with flexible working options Monday-Friday
* 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
* Hybrid working, where role permits
* An opportunity to be considered for Reward & Recognition
* Family friendly policies including parental leave and adoption leave
* Learning and development tailored to your role
* Professional and personal development of skills
* A culture encouraging inclusion and diversity
* Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
* Special paid leave to volunteer up to 6 days per year
* A Civil Service pension with an employer contribution of 28.97%
Allowances
This post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Employment Hours
This position is advertised at 37 hours per week.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the following success profile elements: Primary: Career - Personal Statement
At application stage you will be assessed against the following:
Behaviours:
* Seeing the Big Picture
Experience:
* Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.
* Candidates will be required to provide a Personal Statement in no more than 750 words detailing the following:
Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.
Behaviours:
At interview you will be assessed against the following:
* Leadership
* Managing a Quality Service
* Working Together
* Delivering at Pace
In The Rare Case Where Individuals Have Exact Matching Scores, The Order Of Merit Will Be Determined Based On The Behaviour Scores At Interview In The Following Order:
* Behaviour - Managing a Quality Service
* Behaviour - Delivering at Pace
* Behaviour - Working Together
* Behaviour - Leadership
If Candidate Scores Are Still Exact, The Merit Order Will Then Be Determined On The Sift Score In The Following Order:
* Career - Personal Statement
* Career - CV
* Behaviour - Seeing the Big Picture
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.
Application sifting to take place late July
Interviews are currently taking place via the following method: MS Teams
Interviews will be conducted early August
A minimum of 2 full working days’ notice will be provided for interviews.
We endeavour to stick to these dates, but these are subject to change around business needs.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
To assist with your application please find attached -
DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)
(26) UK Ministry of Defence: Life, LinkedIn
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
* Name : Sam Shepherd
* Email : Sam.Shepherd112@mod.gov.uk
* Telephone : 03001574586
Recruitment team
* Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ #J-18808-Ljbffr