Description With the Women's Rugby World Cup taking place here in England this year, it's an incredibly exciting time to join the RFU and working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you. An opportunity has arisen for a Membership Services Coordinator to join the Debentures team on a permanent basis. Job Title : Membership Services Coordinator Department : Debentures Reports to : Debenture Membership Manager Direct report(s) : N/A Salary Banding : £29,000-£31,000 Job Level : Core Location : HQ – This role is contractually based at Allianz stadium, offering some flexibility to work from home Employment Type : Permanent Working Hours : This is a full-time role, covering 35hrs per week Application Information: Please submit an anonymised CV and cover letter (i.e. please exclude personal details). The closing date for applications is Friday 16th May at 5pm. The RFU reserves the right to close this vacancy early if we receive sufficient applications. Applications may be considered whilst this vacancy is advertised. The Role: The Rugby Football Union is looking for an experienced Membership Services Coordinator, who will play a key role supporting the Debenture membership and sales team and contributing to the overall success of the England Rugby Debenture programme as well as supporting the wider Premium sales team when required. Reporting into the Debenture Memberships Manager, the Membership services coordinator is responsible for supporting Debenture members by managing ticketing, renewal and general enquires, ensuring a seamless experience. The role holder will undertake administrative tasks such as maintaining accurate membership records, processing payments, and coordinating with the Debenture team to deliver the member programme. Strong communication and organisation skills are essential as the role will involve responding to member queries, assisting with the administration of Debenture sales, and ensuring members receive a top-tier service. The Team: The England Rugby Debenture Team is responsible for managing and supporting Debenture Members, who have priority access to tickets for matches at Allianz Stadium. This team plays a key role in ensuring an excellent experience for circa 6000 Debenture members, handling renewals, sales, and customer service inquiries while also working closely with hospitality and ticketing teams. Some key responsibilities include: Support retention efforts by engaging with Debenture members ahead of renewals Assist the Premium Sales & Membership Executive in implementing the Debenture member loyalty program Maintain accurate and up-to-date records of Debenture members in Sport XR and CRM systems. Field enquiries regarding ticketing, renewals, and benefits associated with Debenture membership. Added value piece, i.e. events, discounts with partners, enhance match day. Manage the Debenture shared inbox, ensuring all emails are answered or passed on to the relevant staff member. Assist with Debenture transfers, resale processes, and membership upgrades. Offer an enhanced customer service experience for the membership tiers. Resolve any issues related to match tickets, seating, or match day event access To assist with Premium areas on match day; dietary requirements, tv schedules, programs ordering and admin. Customer Service excellence as a prerequisite to enhance Debenture members’ engagement and their match day experience; Point of contact for the Ticketing Customer Service team for all Debenture enquiries that cannot be answered by the ticketing team. Updating articles online and ‘help’ articles for fresh desk as well identifying areas that require more improvement for the online customer journey. Assist with hospitality or exclusive member events, ensuring smooth operations. Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans. Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other. Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation. Qualifications, Skills & Experience: The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role. Essential: Previous events or office experience Proven time management and prioritisation skills. Excellent judgement, a can-do, problem-solving attitude and ability to think creatively to reach desired goals. Proficient in working with Microsoft Word, Excel and PowerPoint and proficiency with Smartsheet. Effective interpersonal, and relationship management skills. Proactive self-starter with the perseverance and ability to manage competing priorities. Committed to embodying the ethos our culture by using our three core values – Put The Team First, Shape The Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions. Committed to actively contributing and building an inclusive culture in your role and day to day behaviours. Desirable: Experience of dealing with High-Net-Worth individuals Strong interest in major sporting events. Experience of operational event delivery. Additional Information: We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com. During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here. Please download the job description here for full details of this role.* * We recommend keeping a copy of the JD to hand as you may wish to revisit the role requirements in the event you are invited to interview.