Human Risk Analyst - Security Awareness Training
High Wycombe, England, United Kingdom
Company: Bitrecruit
Client / Employer: Occupop
Job reference: 2025bbb74399f5e2f8aba428400ceeff
Posted: 20.05.2026
Location: Saepio HQ, High Wycombe, Bucks
Salary: Competitive
Hours: Hybrid, Full Time (Mon - Thurs 9am-6pm, Fri 9am-5pm)
Reporting To: Head of Managed Services
About Saepio
Saepio Cyber security isn't an add-on to IT. It's a specialist discipline. We are one of the UK's most recognised cyber specialists and an NCSC Assured Service Provider, working with over 1,000 organisations. We deliver high‑impact events, campaigns and thought leadership that place Saepio at the centre of the UK cyber conversation.
Responsibilities
* Run Security Awareness Training, including Phishing simulation campaigns and Cyber Security training programmes.
* Set up services for new customers and review results to improve resilience to social engineering attacks.
* Provide insightful summaries of Phishing and Training performance, highlighting trends and recommending service improvements.
* Develop relationships with customers and provide an exceptional level of service.
* Onboarding: Manage new customer onboarding to Security Awareness Training (Human Risk Management).
* Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring satisfaction with services.
* Service Delivery Management: Support and guide customers to improve security awareness and reduce breach likelihood.
* Issue Resolution: Act as a point of contact for service‑related issues, working with internal teams to resolve them promptly and effectively.
* Communication: Provide regular updates to clients on service delivery, addressing inquiries, and managing expectations.
* Performance Monitoring: Track service performance metrics, identify trends, and propose improvements.
* Process Improvement: Identify opportunities to enhance service delivery processes and implement solutions to improve efficiency and client satisfaction.
* Reporting: Prepare and present high‑quality service reports to customers, adding valuable insights to improve security protection.
* Documentation: Maintain accurate records of service delivery activities, client interactions, and issue resolutions.
Qualifications
* Background in Security Awareness Training, E‑Mail Security, Phishing, Ethical Hacking, Cyber Security Service Management or Customer Success roles.
* Passion for delivering high‑quality service to customers; willing to go above and beyond.
* Ability to manage multiple customers while maintaining a high level of attention to detail and organisation.
* Strong communication skills and ability to build professional relationships internally and externally.
* Impeccable organisational and task‑management skills; able to handle pressurised situations and deadlines.
Requirements
* At least 1 year in a customer‑facing security operational support role providing service reporting, reviews, and service improvement.
* Experience in Security Services such as Security Awareness Phishing Simulation, Training, E‑Mail Security, or IT Training.
* Excellent communication and interpersonal skills for building relationships with clients and internal teams.
* Creative problem‑solving skills; identify issues and implement creative solutions efficiently.
* Organisational skills for managing service delivery effectively and coordinating tasks.
* CRM skills; experience with CRM systems to manage client interactions.
* Attention to detail: critical for accurate service delivery, documentation, and SLA adherence.
* Proven track record of delivering exceptional customer service and building strong client relationships.
* Collaborative attitude, working effectively as part of a team to achieve service excellence.
* Desire to learn and develop skills relevant to the role.
Other Skills / Qualifications (Desirable)
* Experience working in a Managed Security Service Provider (MSSP).
* Experience with Security Awareness Training/Human Risk Management (Know Be 4/KB4).
* Relevant Cyber Security certifications (e.g. Comp TIA, NIST, ISO27001, SOC2, GDPR).
Benefits
* Hybrid working.
* 25 days annual leave plus one half‑day for a 'Duvet morning' and one for your birthday.
* BUPA Premium Health Insurance covering pre‑existing conditions.
* Life Insurance.
* Critical Illness Cover.
* Royal London Pension Plan.
* Strong learning and development culture.
* Incentive trips exploring the globe.
* Happy hour Fridays.
* Free parking onsite at HQ.
* Cycle to Work scheme.
* Fantastic social events: Family Fun Day, Quarterly socials, Festive Party.
* Quarterly company‑wide recognition events (e.g. lunch at a Michelin star restaurant).
Please note: To be eligible for this role, you must have the right to work in the UK on a permanent basis (e.g., Indefinite Leave to Remain or UK/EU Settled Status). Unfortunately, we are unable to provide visa sponsorship at this time.
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