Customer service advisor

CUSTOMER SERVICE ADVISOR | LIVERPOOL | SPORTSWEAR | LADIES & MENSWEAR BRAND | £25,500

This is an exciting opportunity for a Customer Service Adviser to join a growing team & brand. You will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when shopping with the business. This is an entrepreneurial business who have grown every year since their launch!

CUSTOMER SERVICE ADVISOR BENEFITS:

* Free parking onsite.
* On site Gym
* 40% staff discount.
* Staff events.
* Free refreshments provided.
* 25 days holidays plus your birthday off and 8 bank holidays.

CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:

* Acting as the first point of contact for all queries.
* Use our online platform to reply to all customer enquiries for both email and social media.
* Manage live chat during working hours.
* Dealing with customer queries and complaints.
* Tracking deliveries with couriers
* Maintaining customer satisfaction
* Assisting with returns ensuring the team is up to date with latest customer communications.
* Dealing with customer chargebacks.
* Ensuring all customer enquiries are dealt with in professional and timely manner.

Hours: 3 Week rota: