Join us as a Loading Bay & Stores Supervisor at The Dorchester Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 and Hotel of the year London at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are proud to have the absolute best people in the industry.
When you join us as a Loading Bay & Stores Supervisor at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
What youll do
As a Loading Bay & Stores Supervisor, you'll enjoy your work and take pride in delighting our guests and colleagues:
Team Supervision: Lead, train, and motivate the logistics team (promoting teamwork and a high standard of service). Delegate tasks effectively and ensure compliance with hotel policies.
You will receive, check and process delivered goods into the hotel, checking goods against delivery information and purchase orders.
Have a great understanding of what is being delivered
You will liaise constantly with the Hotel Operations and on all aspects of deliveries i.e. incorrect or short deliveries.
You will ensure that all the equipment within the department, scales, trolleys, computers, printers, etc. are fully functional and not a safety hazard. To report immediately should this not be the case.
Ensuring that the loading bay and loading bay ramp area are kept clean, hygienic, tidy and safe to work in at all times.
Recognise and maintain good relations with all colleagues, suppliers & visitors
Posting Food and Non Food invoices and delivery notes.
Complete weekly rota and timesheet.
Hotel Storage internal and external (currently PPM) to coordinate collection and delivery of ad hoc items.
Ensure that Loading Bay, Cellar, Stores and Vans staffing level is monitored so that areas are covered in line with business requirements
Keep all team training is up to date
Ensure smooth running of daily cellar operations including Events
Coordinate Van schedules and drivers
The items shared are the essence of a day in the life of a Loading Bay & Stores Supervisor, but well make sure you are provided with specifics on how we care for our hotel.
The operational hours of work are shift-based and may be subjected to change. These currently set as:
Monday to Friday: 07:00 - 16:30
Saturday and Sunday: 07:00 - 15:30
Events 7 days Depending on events until after midnight
What youll bring
Essential Skills and Experience
Previous experience in Cellars and Loading bay within a large Hotel - at least 3 years performing a range of tasks.
Be computer literate.
Holds a valid UK drivers license
Strong communication skills
Preferred Skills and Experience
Experience in Adaco Fourth and Docuware
What youll get
Complimentary Stays : Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
Discounts : Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
Employee Perks : Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
Referral Bonus: Earn a £1000 bonus when you recommend a friend.
Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email so that we can discuss how we can support you through this process.
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