Job description Job title medical receptionist Reports to reception manager and administration manager Hours tba Job summary The medical receptionist will welcome assist and direct patients in a friendly and efficient way and will support the practice team in delivering high quality care. the role involves face to face contact telephone work and general administrative duties to help the practice run smoothly. Main duties of the job provide an effective and efficient reception service for patients and visitorsgreet patients check them in and support them with practice processesanswer telephone calls take accurate messages and pass them on promptlymanage patient queries with care professionalism and sensitivitybook amend and cancel appointments using the practice computer systemexplain practice procedures to new patients and support with registrationprocess repeat prescription requests in line with practice policiesrecord home visit requests accurately and pass to the duty doctormaintain clear and accurate patient records on the clinical systemfile correspondence reports and test results in the correct recordssupport patients using online services and help with basic system advicehelp maintain a clean safe and welcoming reception and waiting areaassist with light kitchen duties and ensure shared areas remain tidyopen the practice when first to arrive and prepare reception for the dayclose the practice when last to leave ensuring security and safetyregister new patients promptly and accuratelycarry out any reasonable duties requested by managers or partners Confidentiality The post holder will respect patient confidentiality at all times and will handle all information in line with practice policy and data protection rules. Health and safety The post holder will follow all health and safety guidance attend training report risks and follow infection control procedures while keeping work areas clean and safe. Equality and diversity The post holder will treat all patients carers and colleagues with dignity respect and fairness and will act in a welcoming and non judgemental manner. Personal and professional development The post holder will take part in training and annual reviews and will take responsibility for ongoing learning development and performance. Quality The post holder will support continuous quality improvement by reporting issues suggesting improvements working well with others and managing their time and workload effectively. Communication The post holder will communicate clearly with patients carers and colleagues and will use suitable communication methods when supporting people with different needs.