Working Hours
Part‑time, job‑share or full‑time basis (Monday to Friday)
Location
Cardiff (Hybrid working, minimum 50% office based)
Salary
£26,228 plus excellent benefits, career progression and full study support
Closing Date
9th June 2026
Opportunity
Our team members help our broker partners provide insurance solutions to small and medium‑sized businesses who are the backbone of the UK economy. We are currently expanding our team and are looking for individuals to join and support the continued growth and development of our SME Underwriting Centre. We are looking for Trainee Underwriters to join us in Cardiff.
What will you be doing?
* Build and manage relationships with Brokers, by listening, understanding and meeting customer needs to support onboarding new business and retaining existing customers through delivering excellent service.
* Support Zurich's culture by demonstrating trading and negotiation behaviours.
* Develop sound risk and business awareness alongside learning our organisation's risk appetite.
* Quote and set coverage, negotiate terms and conditions on New Business, Mid Term Adjustment and Renewals.
* Make outbound calls to Brokers, demonstrating a desire to win business, alongside managing tasks, inbound calls and live chat.
* Resolve technical problems by referring to policies, procedures, specifications and short‑term defined scope projects.
* Administer and monitor underwriting rules and guidelines and insurance laws and regulations.
* Be an active team member of a large multi‑location Underwriting environment.
What are we looking for?
* Excellent communication skills.
* Basic knowledge of the insurance industry/Financial Services and the legal and regulatory environment is preferable but not essential.
* Solutions and service orientation.
* Team player.
* Strong skills in relationship building, active listening, needs analysis and win‑win negotiating.
What will you get in return?
We offer a wide range of employee benefits including a 12% defined non‑contributory pension scheme, an annual company bonus, private medical insurance, and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.
EEO Statement
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
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