Job Title
Building Manager (3 Month FTC)
Job Description Summary
Job Description
Coordinate the operational, day-to-day aspects of building management, complying with risk management practices and requirements. This includes the supervision of supply partners, organising scheduled maintenance via Cushman & Wakefield's preferred CAFM system, and managing reactive and emergency works. The Building Manager acts as an ambassador of Cushman & Wakefield's brand values as the first point of contact for occupier queries and ongoing communications.
Core Responsibilities:
* Helpdesk Facility: Interface with the CAFM provider and Service Desk to ensure proper operation. Respond promptly to work order authorisations. Keep system data accurate and updated. Ensure appropriate delegation is set in your absence.
* Complaints: Respond to and resolve complaints promptly. Communicate with all parties, escalate when necessary, and suggest service improvements. Report all complaints immediately to your Line Manager and update the internal system accurately.
* Compliance: Ensure buildings remain legally and statutorily compliant with all inspections and repairs completed within specified timeframes.
* CDM (Construction Design and Management): Identify works requiring CDM compliance and ensure the appointment of a Principal Contractor. Refer all technical proposals to the Technical Services team.
* Facilities Management Fees: Ensure all FM/Technical/FOH/SHE/staff wages/CAFM fees are correct per scope. Annually review fees, invoice accordingly, pursue debts, and recover monies.
* Ambassadorship: Look for opportunities to add value and enhance the occupier experience through personal touches and a passion for delivering best-in-class service.
* Health & Safety Risk Assessments: Ensure annual assessments (Asbestos, Fire, H&S, Working at Height, Water Treatment) are carried out by preferred Compliance Advisors. Manage all resulting actions to conclusion within priority timelines.
* Human Resources: Adhere to all HR procedures. Conduct monthly one-to-ones, manage absence and holidays, support development, and promote team wellbeing in collaboration with HR.
* Insurance Claims: Follow QA processes for incident reporting. Keep all parties consistently updated using various communication methods.
* Lease Requirements: Alert the property surveyor immediately if tenant activity may breach lease agreements (e.g., "house rules" infringements, staffing changes, etc.).
* Occupier Liaison: Manage FM-related queries and direct lease/service charge matters to the estate surveyor. Regularly liaise with occupiers and attend scheduled meetings to enhance engagement.
* Payments and Invoicing: Raise POs, code and authorise invoices within the approved FM budget.
* Property Inspections: Regularly inspect the building, produce reports, and analyse results to improve building operations and stakeholder experience.
* Quality and Supervision: Ensure all activities by direct reports align with company standards. Provide proactive coaching and training.
* Reactive Works and Helpdesk: Promote Helpdesk usage, oversee activity, ensure SLA compliance, and seek continuous improvement.
* Relationships: Develop positive relationships with surveyors, service partners, and occupiers. Work collaboratively with onsite and regional teams.
* Risk Management & Business Continuity: Create and test incident management plans, review annually, and ensure supplier understanding of emergency roles.
* Service Charge: Manage service charge budgets, reconciliations, and quarterly variance reports as per the RICS Code of Practice.
* Suppliers and Supplier Management: Oversee contractor activities, ensure compliance with rules, audit documentation and performance, and conduct regular minuted meetings.
* Sustainability Management and Reporting: Keep sustainability platforms (e.g., BREEAM, GRESB) updated. Ensure routine reporting and meter readings are completed on time.
Core Knowledge & Experience:
* Proven track record in Facilities Management
* Experience leading and motivating small teams, including recruitment, performance management, and appraisals
* Familiarity with Output Specifications and commercial contract management
* Strong team player with ability to collaborate across property and finance teams
* Experience managing budgets, cost control, and reporting
* Strong client and occupier relationship management skills
* Leadership skills with a focus on service delivery
* Experience in coaching and mentoring
* Solid understanding of relevant legislation
* Operational knowledge of CAFM systems (e.g., Meridian, E-Logbooks)
* Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
* Effective verbal and written communication skills
* Analytical and problem-solving ability
* Numerate
Skills & Personal Qualities:
* Solution-focused with strong root-cause analysis
* Self-motivated, with a genuine passion for supporting others
* Ability to balance customer and business priorities
* Strong verbal and non-verbal communication
* High emotional intelligence and resilience
* Quick decision-making under pressure
* Detail-oriented with high standards
Qualifications:
* IWFM Level 4 (Certificate)
* IOSH Health & Safety
* Membership of a professional body such as IWFM
* AssocRICS
INCO: "Cushman & Wakefield"