About Us
Direct Business Solutions is one of the UK's fastest-growing business utilities consultancy firms. Based in Houghton-le-Spring, we provide tailored energy services to businesses across the country. Since launching in 2017, we've grown to over 150 employees and aim to double that in the next five years. We're proud to be ranked in the top 10 SME consultancies in the UK—and we're aiming for number one.
We're looking for enthusiastic and motivated individuals to join our journey and grow with us.
About the Role
This is a fantastic opportunity for someone looking to start their career in IT. As an Apprentice IT Support Technician, you'll work alongside experienced professionals, learning how to support and maintain modern cloud-based systems in a vibrant and forward-thinking office environment.
You'll gain hands-on experience while studying towards a recognised IT qualification.
What You'll Be Doing
* Supporting the IT team with day-to-day tasks and troubleshooting issues.
* Logging and tracking IT support requests and incidents.
* Learning how to resolve technical problems and provide excellent customer service.
* Assisting with small projects and system upgrades.
* Helping ensure our technology policies and data protection practices (including GDPR) are followed.
What We're Looking For
* A genuine interest in IT, computing, and technology.
* A positive attitude and willingness to learn.
* Good communication and organisational skills.
* Basic understanding of Windows, Microsoft Office 365, and general IT concepts (training will be provided).
* A willingness to study for an apprenticeship qualification (e.g. Level 3 IT Apprenticeship) and attend training.
* Ability to work well in a team and independently.
* Attention to detail and a problem-solving mindset.
Desirable (but not essential)
* GCSEs or A-Levels in ICT or related subjects.
* CompTIA A+ or Network+ (or interest in working towards these).
* Any experience with IT systems, even in a school or personal setting.
Why Join Us?
* Work in a modern, supportive environment.
* Learn from experienced IT professionals.
* Gain a recognised qualification while earning.
* Be part of a growing company with big ambitions.
* Real career progression opportunities.
Job Type: Apprenticeship
Pay: £14,722.00-£18,000.00 per year
Work Location: In person