Your role What you'll be doing What We Need Corpay is currently looking to hire a Senior Technical Operations within our organization. Working within the Cross Border Technical Operations team, this role supports key business applications while also managing and implementing application upgrades and changes. How We Work As a Senior Technical Operations, you will be expected to work in a hybrid environment based in our London office. Corpay will set you up for success by providing: • Assigned office workspace and home office setup • Company-issued equipment • Formal, hands-on training Role Responsibilities The responsibilities of the role will include: • Serve as a senior technical escalation point for complex support issues and high-impact incidents • Work as part of the broader Technical Operations and Application Support team to ensure system stability and service reliability • Execute hands-on technical tasks, including system configuration, application upgrades and patching • Participate in post-incident problem management activities, identifying root causes and continuing continual service improvement activities • Ensure all work is delivered in accordance with internal governance frameworks, ITIL based processes, security requirements, and regulatory obligations • Actively participate in support rotations or out-of-hours escalation as required • Act as senior technical escalation point for complex / high-priority incidents, providing hands-on troubleshooting support for key business applications including financial systems • Assist in planning and executing software upgrades and application patches • Identify opportunities for automation of recurring tasks and contribute to scripting or tooling initiatives to improve operational efficiency • Remediate identified vulnerabilities across the environment in coordination with other teams including development, QA and infrastructure and networking teams • Monitor system health and performance using available monitoring and logging tools and improve monitoring where required • Participate in and lead root cause analysis investigations for high priority incidents • Support ongoing service improvement initiatives by identifying gaps and proposing solutions • Manage change requests in line with governance and change control procedures • Mentor and coach junior team members and support knowledge sharing • Maintain accurate and up-to-date technical documentation • Work with development and DevOps teams to assist in application deployment Qualifications & Skills • 7 years of relevant experience in application support, technical operations, or similar roles • Extensive experience working with Windows-based applications and environments • Strong experience with infrastructure and networking concepts, especially around deployment and change • Strong hands-on experience with technologies such as IIS, .NET, and related application stacks • Experience supporting third-party systems, both SaaS and on-premises solutions • Experience working with monitoring tools such as SolarWinds, Splunk, Pingdom • Familiarity with ITIL-aligned processes and structured change and incident management environments • Strong analytical and problem-solving skills • Excellent communication and interpersonal skills • Nice to have: Experience with financial applications (e.g. Fenics, SWIFT, LexisNexis) Benefits & Perks • 4 X Life insurance • Pension scheme – 5% employer contribution • Private Healthcare • 25 days Holiday (plus Holiday Buy/Sell) • Access to LinkedIn Learning • Free rewards and discounts via Gratitudes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.