Baddow Village Surgery are looking for professional receptionist to join our growing team to provide first-rate customer care at the front desk and on the telephone. The position is offered on a full-time basis with the following shift pattern:
Monday: 7:45 - 15:45
Tuesday: 10:45 - 18:45
Thursday : 7:45 - 15:45
Friday: 10:45 - 18:45
You must be able to work flexibly in a team of receptionists on a rota basis to cover surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis.
You will be the first point of contact for all visitors to the practice and will be expected to follow the practice policies and procedures of always aiming to provide high quality primary care services. Our receptionists will always be expected to be professional, helpful and understanding of our patients needs.
Main duties of the job
* Answering the telephone
* Dealing with all enquiries from patients attending the Surgery
* Booking and cancelling appointments
* Booking in patients arriving for appointments
* Dealing with non-clinical enquiries regarding prescriptions
* Recording home visit requests
* Taking results via the telephone from hospitals
* Telephoning patients with results/scans etc., at the doctors request
* Telephoning patients when necessary
* Chaperoning for patients when necessary
* Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc
About us
Baddow Village Surgery is a well-established, semi-rural training practice, located a few miles south of Chelmsford city centre close to the A12. We are a friendly and forward-thinking GMS practice, with patient care at the heart of what we do.
About us:
* 12,500 patients, 6 partners and 3 salaried GPs, 1 ANP, 3 practice nurses and 2 HCAs
* Experienced reception and administration team
* Training practice - 2 GP registrars
* 20% dispensing
* Consistently high QOF achievers
* CQC rating good for all domains
* SystmOne
* Excellent local schools
Please see our website www.baddowvillagesurgery.co.uk for further information about us.
Job responsibilities
Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.
Person Specification
Experience
* Team player with excellent communication skills.
* Committed to delivering a quality service.
* Proactively identify continuous improvement opportunities and implement them
* Excellent telephone manner
* Ability to work under pressure
* Strong interpersonal skills.
* Plan ahead, respond to changes and understand the impact that these changes can have on the overall service delivery of the practice.
* Engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.
* General practice and SystmOne experience is preferred
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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