Role: Contract Key Account Manager EMAE
Contract Duration: 12 months
Hours: 37 hours a week, offering Hybrid
Location: Cheltenham
Role Overview
The successful candidate will manage a portfolio of airline and/or maintenance, repair and overhaul (MRO) customer accounts across the EMEA region. The role acts as a key point of contact for spare parts order management and overall customer relationship management, ensuring high levels of customer satisfaction across multiple product divisions including landing gear, wheels and brakes, and braking, steering and monitoring systems.
Key Responsibilities
*Manage a portfolio of airline and/or MRO customer accounts within the EMEA region and act as the primary contact for spare parts order management activities.
*Maintain and develop strong customer relationships, ensuring a high level of service and satisfaction.
*Coordinate with internal departments such as logistics, credit management, warehouse operations and supply chain teams to support spare parts management and resolve customer issues.
*Work closely with customer support teams to support preparation and delivery of customer account reviews.
*Proactively manage critical spare parts demand through order book monitoring, delivery planning, logistics coordination and risk analysis.
*Oversee demand management activities including delivery planning, order confirmation, and ERP system updates where required following customer collaboration.
*Support continuous improvement of the ordering process by collaborating with internal teams responsible for tools and operational processes.
*Manage Aircraft on Ground (AOG) requests on a daily basis, supporting urgent customer needs including quotations, order entry and expedited deliveries.
*Participate in a rotating schedule supporting the global out-of-hours AOG desk, including occasional weekend day shifts.
*Travel to customer locations within the EMEA region when required as part of planned account engagement.
*Encourage customers to utilise available digital support tools and online service portals.
Experience and Skills
*Proven experience managing customer relationships or key accounts.
*Strong customer-focused mindset with a commitment to service excellence.
*Ability to work effectively both independently and as part of a team.
*Experience using enterprise systems such as SAP, Microsoft Dynamics, CRM platforms, Microsoft Office and SharePoint, or similar software.
*Strong communication skills, including verbal, written and presentation abilities.
*Flexible approach to supporting out-of-hours operational requirements and urgent customer requests.
If suitable please apply or contact Natasha on (url removed) for more information