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Client engagement officer

Bournemouth
Paragon Skills
Engagement officer
€80,000 - €100,000 a year
Posted: 1h ago
Offer description

We’re a vibrant team of passionate, values-driven individuals committed to our mission: providing an exceptional teaching and learning experience that inspires, empowers, and elevates every learner.

What sets us apart? It’s the shared energy, unwavering passion, and relentless drive that fuel our culture. We don’t just work together; we thrive together.

Paragon Skills is an Ofsted Grade 2 “Good” provider and a Top 5 Apprenticeship Provider, dedicated to the Care, Education, and Professional Services Sector. We are also a Top 10 'Big Organisation' as part of the Sunday Times Top 100 Best Places To Work. Why not join us?

Position:

Location: Field-based, supporting clients across the South of England.

Salary: £28,000 plus generous commission incentives.

Hours: 36.5 hours per week (Monday - Friday).

We are expanding our commercial team and seeking motivated client engagement professionals to drive growth across the South of England. In this field-based role, you will enhance lead generation, maximize campaign effectiveness, and improve client retention through exceptional service.

If you're results-driven, experienced in B2B sales, and skilled at engaging stakeholders at both site and senior levels, we want you to join our team and help promote the value of apprenticeships.

Key Responsibilities:

* Increase learner volumes across a portfolio of clients and key accounts, contributing to overall learner start targets.
* Build strong relationships with clients at site and senior levels.
* Promote apprenticeships and training solutions, demonstrating ROI.
* Stay up-to-date with sector industry trends and developments within Learning and Development and funding.
* Drive learner volumes across a client portfolio.
* Ensure compliance with GDPR and internal policies.

What We’re Looking For:

* Experience in B2B lead generation and sales.
* Ability to engage at both site and senior levels.
* Commercial awareness, with knowledge of the further education sector (desirable).
* Confident, approachable, and self-motivated.
* IT literacy (MS Office and CRM systems).
* Full driving license and ability to travel nationally.
* Flexibility for overnight stays where required.

What’s in it for you?

Paragon Skills offers an inclusive, welcoming, and supportive environment with a fantastic culture that promotes learning, development, and career growth. Our benefits include:

* 20 days annual leave, increasing with service, plus a holiday purchase scheme.
* 3 Paragon Days for our December closure and 8 Public Bank Holidays.
* Up to 3 days of paid volunteering leave and corporate conscience initiatives.
* Perkbox – lifestyle benefits and wellness tools.
* Commission and recognition awards for long service.

We are a Disability Confident Employer with a guaranteed interview scheme for applicants with disabilities who meet the minimum criteria and disclose their disability in their application.

As part of our inclusive culture, we will ask for data on certain characteristics during the application process, which will not influence the recruitment decision.

Paragon Skills is committed to safeguarding and promoting the wellbeing of learners and colleagues, implementing robust safer recruitment practices, including necessary checks for roles involving work with children and vulnerable adults, such as DBS checks. We promote equality and inclusion throughout our organization.

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