Wigan Town Hall
Library Street
Wigan
WN1 1YN
Salary: Grade 6, £28,624 - £31,586 per annum.
37 hours per week
Temporary 12-month contract
Your role:
You will play an important role in maximising the income management of Temporary Accommodation placements for the Homelessness Solutions Team. You will be responsible for the weekly collection of rental payments and other costs aligned to temporary and emergency accommodation.
You will build an effective rapport with customers, taking an asset-based approach to help identify any barriers to support customers to pay their rent, considering creative solutions and problem solving. You will contribute to the design and shaping of a rent recovery model, working in partnership with other teams including Housing Benefit and Finance Teams.
About you:
You will use your excellent interpersonal and communication skills to quickly establish relationships and build trust across a range of customers, partners and stakeholders. You will have experience of working within housing or a customer focused environment, with a proactive and positive attitude and an ability to deliver a solution focused approach to a range of complex situations.
You will have the ability to work flexibly in line with the demands of the service, working in a fast-paced environment whilst maintaining quality and accuracy in the standards of your work.
About us:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.
We offer an agile working environment, with the benefits of utilising several bases across the borough open to council employees, as well as the opportunity to work from home where appropriate. We operate a flexible working policy and will consider flexible working hours in line with the requirements of the service.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.
Wigan Council prides itself on equality, inclusion and promoting diversity within the borough and aims to recruit a workforce that reflects our diverse communities. We invest in training and developing our staff, in a positive learning environment, and aim to be a consciously inclusive employer. We welcome applications from everybody in the community and would particularly encourage applicants from our underrepresented groups to apply. At Wigan, it is really important to us that applicants demonstrate our Team Wigan behaviours, and we do all we can to make sure that everyone feels like they belong. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
Prove your right to work to an employer
For further information, please contact Joanne Hurst on 01942 487732 or Joanne.Hurst@wigan.gov.uk
Priority Candidate Interview date: Wednesday 11th June 2025
All other Interviews: Friday 13th June 2025
To view the details relating to this position, please click the links below: