What makes Goldsmiths unique?
Goldsmiths is a world‑renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.
About the Department
Estates & Facilities Management aims to provide our campus with sustainable, first‑class facilities for research, teaching and learning and other activities. To create a vibrant and safe environment for students, staff and visitors and to deliver our services in a professional and integrated way.
About the Role
We’re looking for a customer‑focused individual to join us as Estates & Facilities Resource Officer. Working on the Help Desk, they will be the first point of contact for all staff and students reporting issues and requesting services on campus. The role also provides administrative and operational support to colleagues within the department.
About the Candidate
You will have excellent communication and administration skills from working in a customer service environment. Proficient using Microsoft Office applications, internet based software systems and attention to detail and accuracy. Understand the responsibilities and services of the department and impact on the student experience.
Benefits
We have generous benefits – an agile working environment, 22 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development, and a broad range of wellbeing initiatives such as staff choir, running club, and creative writing classes.
Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.
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