Overview
We are currently recruiting for 2 Team Operations Managers to join the Operations Team (Secured Lender Services) in Bristol or Manchester.
Role
To manage all paralegals effectively and ensure that they reach and maintain competence to perform their roles and responsibilities. To manage the day-to-day operation of the team ensuring delivery to clients within SLA. To manage resources effectively within team. To manage performance and development of members of the team. To deliver for clients in respect of the work within operational team and deal with client queries relating to the team as and when required. Some client contact may required.
Responsibilities
* Team leadership
* Assign tasks and delegate work to team.
* Monitor employee performance and provide feedback.
* Conduct performance evaluations and appraisals.
* Motivate and coach team creating goals at both levels.
* Address employee concerns and resolve issues.
* Maintain a culture of positive behaviour and role modelling.
* Operational management
* Ensure daily ops run smoothly and meet required standards.
* Monitor productivity and efficiency of team members.
* Create and maintain work schedules.
* Track KPI and report to SOM.
* Ensuring teams comply with regulatory and industry frameworks, policies and procedures.
* Recruitment/training & competence
* Hiring new employees.
* Onboard them alongside the training team.
* Work with the training team to develop and maintain competence of colleagues.
* Identify needs of colleagues and feedback to the training function for support.
* Regularly conduct review and supervision of individuals work in accordance with the agreed QC parameters for team members/direct reports.
* Problem solving
* Identify and address day to day operational issues.
* Analyse problems, develop solutions and corrective action.
* Escalate complex issues to SOM.
* Wider responsibilities
* Ensure operational input to support delivery of strategic delivery division.
* Play an active role in continuous improvement and change within relevant team and support Senior management team in that respect.
* Play an active role in line led by SOM to develop the operational, team management processes.
* Support operational change initiatives to improve processes and systems.
* Support in the absence of other FLM within line led by SOM.
About TLT
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people. We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.
Our purpose is to protect, prepare and progress our clients for what comes next and it's essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.
Benefits
We value our employees highly and we want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.
At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We're happy to talk about how flexible working can work for you and this role.
TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations.
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