Location: UK Head Office (Hybrid – Accrington, Lancashire)
About the Role
Fortidia is currently recruiting an experienced Operations Manager who is looking for the opportunity to be part of a larger, global, innovative business operating across the logistics, retail and e-commerce industries. An exciting technology-driven organisation, encompassing three brands, World Options, MBE UK and Pack and Send UK and part of a wider global organisation Fortidia. This role will bring exciting opportunities for development both within the UK and across the 12 countries within which we and our brand partners operate. With our industry leading technology, a fantastic reputation across several brands, and our commitment and continuous investment in the employee experience, we believe we are #peoplepossible and can offer a fantastic platform of opportunity, growth and progression. If you are an ambitious, passionate candidate who thrives on both challenge and accomplishment, then join us on our mission for global success by sending your application.
Key Responsibilities
* tiesManage the reporting on departmental day to day activity and financial and reputational performa
* nce.Manage the provision of operational support to both the network and directly to custom
* ers.Support the Operations Director by liaising with third party providers, managing supplier contracts, laising wit courier partner to negotiate contracts and provision of services, developing the departmental strategies and improving processes and performa
* nce.Support franchise network and help increase profitability through the implementation and management of new products and servi
* ces.Develop and implement operational policies and procedu
* res.Monitor and analyse operational performance metrics, identifying areas for improvement and implementing soluti
* ons.Manage and optimise resources to achieve operational go
* als.Ensure compliance with regulatory requirements, specifically Anti Money Laundering regulations, holding the post of Deputy Compliance Offi
* cer.Collaborate with cross-functional teams to drive operational efficie
* ncy.Oversee the recruitment of new team members with the support of the People Departm
* ent.Provide leadership and guidance to the operations management t
* eam.Foster a positive and productive work environm
* ent.Deal with high level complaints from network escalating to the Operations Director, if necess
Who You Are
* u AreA natural motivator who thrives on helping others grow their busine
* sses.Energetic, proactive, and resilient, with strong interpersonal and coaching sk
* ills.Team-oriented yet highly self-managed, adaptable, and comfortable in a fast-paced environ
* ment.Proven expert in operations management or a similar
* role.Excellent problem-solver with solid decision-making sk
* ills.Proficient in using relevant software and t
* ools.Strong leader with team management abili
* ties.Data and performance driven contributor used to work under pres
* sure.Effective communicator with active listening attitude and emp
What We Offer
* Offer:A vibrant international environment in a continuously growing company with many professional and personal development opportun
* ities.Extensive training and development opportunities within the
* group.A multicultural organisational stru
* cture.Company Pension Scheme (A
* r day.Free parking on
* site.Permanent, Full Time, Hybrid work pa
* ttern.Annual Leave 23 days plus 8 bank holidays, increasing 1 day with each year service to a max of 28
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