The main duties of this role are Audio typing using the Digital Dictation System, photocopying and the composition of letters. Sorting, prioritising, processing and distribution of incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information. Ensuring accurate and up-to-date inputting of information onto all Trust patient systems (PAS, ORMIS, EPR, Digital Dictation). General office management duties (photocopying, scanning, emailing documentation) as required.
Assist other Clinical Secretaries with their workload. Promote the dissemination of quality patient information. Provide non-clinical advice and information to patients/clients/relatives. Knowledge of a full range of secretarial procedures and software programmes (PAS, theatre, EPR, digital dictation) and their application to improve service efficiency and effectiveness.
Understanding of medical terminology and a willingness to assist colleagues with transcription outputs. Exercise judgement when dealing with patient enquiries, analysing and resolving problems at source. Assist in new staff induction together with the identification and support of their training requirements. Facilitate a supportive learning environment that enables all members of the secretariat team to develop.
Recognise the effective utilisation of all appropriate development resources and opportunities. Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues. Recognise and accept responsibility for own personal development. Supervising administration support and work experience students ensuring an effective office system is maintained.