Join to apply for the Customer Services Advisor role at BUUK Infrastructure
5 days ago Be among the first 25 applicants
Join to apply for the Customer Services Advisor role at BUUK Infrastructure
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for Customer Service Advisors who would like to help us reach our mission of ‘To earn customer loyalty and drive business growth by providing consistently excellent service’.
Our modern contact centre office is based in the centre of Cardiff, a close walk from both train and bus links along with many shops and cafes. We currently have a rota to cover our contact centre's opening hours (8am to 8pm Monday to Friday and 9am to 5:30pm on Saturdays, Sundays and Bank Holidays). We also offer a Hybrid working policy following completion of training.
About You
You will need to be available to start employment and complete a 4 week mandatory training programme on 07 July 2025 or 21 July 2025
You will be working in our contact centre, answering calls and responding to letters and emails from our customers. Our goal is to solve our customers’ queries when they first contact us.
Previous experience working in a contact centre is not essential. We are looking for someone who is passionate about providing exceptional customer service and puts customers’ needs at the heart of everything they do.
We understand that everyone has different ways of working and that this is vital to giving great customer service. To be successful you must be willing to learn new skills to make sure we deliver exceptional service to our customers. You must be a great team player but also able to work under your own initiative.
What Can You Expect From Us
* Excellent starting salary of £25,451, increasing to £27,148 after the probation period
* An additional £1200 per year shift allowance
* At least the cost of living pay increase every year
* Company pension contributions up to 10% if employees contribute 5%
* 33 days holiday (which includes an allowance for bank holidays) with the ability to purchase an additional 2 weeks
* Enhanced maternity, paternity and adoption pay
* To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax)
* Hybrid working for eligible roles
* Development opportunities to reach your career aspirations
BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.
#BUUK
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Utilities
Referrals increase your chances of interviewing at BUUK Infrastructure by 2x
Get notified about new Customer Service Advisor jobs in Cardiff, Wales, United Kingdom.
Caerphilly, Wales, United Kingdom 1 week ago
Customer Support Officer - Rotations Team
Expression of Interest - Customer Service and Complaints Assistant - Go.Compare
Cardiff, Wales, United Kingdom 3 weeks ago
Cardiff, Wales, United Kingdom 4 weeks ago
Cardiff, Wales, United Kingdom 1 month ago
Cardiff, Wales, United Kingdom 3 weeks ago
Cardiff, Wales, United Kingdom 23 hours ago
Tonypandy, Wales, United Kingdom 5 days ago
Customer Service Advisor (Zero Carbon Living)
Bristol, England, United Kingdom 3 days ago
Greater Bristol Area, United Kingdom 1 week ago
Cardiff, Wales, United Kingdom 2 weeks ago
Weston-Super-Mare, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 3 weeks ago
Customer Service Agent - FULL TIME - Bristol Airport
Bristol, England, United Kingdom 4 days ago
Caerphilly, Wales, United Kingdom 1 month ago
Cardiff, Wales, United Kingdom 2 hours ago
Retail Customer Advisor (Cardiff St Davids) - 30 hours
Nailsea, England, United Kingdom 2 weeks ago
Newport, Wales, United Kingdom 2 weeks ago
Cardiff, Wales, United Kingdom 2 hours ago
Bristol, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr