Main Duties & Responsibilities
* To be compliant with company policies and procedures.
* To maintain discipline within the department and follow disciplinary and grievance procedures as and when required.
* To be responsible for the welfare and motivation of the staff.
* To conduct performance appraisals for all relevant staff as and when required and appointed by the Front Office Manager.
* To log all operational incidents that may affect the business or have an impact on guest service in the Duty Managers’ Log and ensure appropriate follow-up on all incidents as well as keeping the EPC team informed.
* To attend to any guest problems brought to your attention either directly or through the reception team or other Heads of Department and to deal with problems arising out of guest stays and to assure follow up and completion.
Benefits
In return for your hard work and dedication we offer you:
Financial Stability
* Excellent salary package.
* Family Friendly company policies including enhanced Maternity and Paternity Pay.
* Holiday allowance increase after 3 and 5 years of service.
* Travel Season Ticket Loans.
* Pension Scheme*.
Health and Wellbeing Support
* Subsidised monthly Podiatrist, Osteopath and Masseuse treatments.
* Flu vaccination vouchers*.
* Eye test vouchers and contributions towards glasses*.
* 24-hour employee assistance helpline.
* On and off-site Occupational Health Service.
* Death in Service salary contribution.
* Various wellbeing activities focused on mental and physical health.
* A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development
* Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
* Instant employee recognition and award programme with generous prizes.
* Employee of the month nominations with generous prizes.
* Additional paid day off to celebrate your Birthday.
* Internal transfer and promotion opportunities.
* In-house training and development team with a strong focus on career progression and personal growth.
* Long service awards.
Memorable experiences
* Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
* Hotel Guest Experience Stay* including an overnight stay and wining and dining at our infamous restaurants and bars.
* 50% Food and Beverage discount* across Maybourne.
* Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
* Wedding and Baby gifts.
* Retirement functions.
*Terms and conditions apply to all benefits.
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