Multi Site Resident Services Manager - Build to Rent
Nottingham and Derby
Permanent
Cobalt is partnering with a leading build to rent operator to appoint a Multi Site Manager across sites in Nottingham and Derby. This is an opportunity to join a business at the forefront of the UK's modern rental housing market, delivering a professional resident experience across a growing portfolio.
The organisation
• Our client is a major operator within the UK build to rent sector and one of the largest listed residential landlords.
• They develop, invest in and manage high quality homes built specifically for renting.
• The organisation is recognised for delivering a consistent resident experience across professionally managed schemes.
• It continues to expand its build to rent portfolio through a strong national growth strategy.
• Sustainability, service standards and resident wellbeing are central to its long-term approach.
The role
The Multi Site Manager will support the Head of Resident Services in the safe and effective management of build to rent schemes across Nottingham and Derby. The Multi Site Manager will take accountability for operational performance, service delivery and team leadership across multiple sites.
• Lead and develop on-site teams to deliver a consistent resident experience.
• Support the Regional General Manager in overseeing the Resident Services Team.
• Manage resident enquiries and maintain high service standards.
• Oversee contractors and inspect works completed on site.
• Manage the move-in and move-out process across the portfolio.
• Handle complaints and major incidents, including security matters.
• Design and implement service improvement plans.
• Set and manage budgets and report on performance against KPIs.
• Ensure compliance with health and safety legislation, including COSHH, and promote safe working practices.
The Multi Site Manager will act as a visible presence across the build to rent portfolio, building relationships with residents, contractors and internal stakeholders.
The skills required
• Working knowledge of resident services within build to rent, market rent or hospitality environments.
• Ability to lead, coach and develop teams across multiple sites.
• Experience recruiting and training team members.
• Working knowledge of budget management and performance reporting.
• Experience delivering resident engagement initiatives or events.
• Strong communication skills with the ability to present performance data clearly.
• Working knowledge of industry qualifications such as NFOPP, IRPM, RICS or ARMA is desirable.
• Understanding of compliance requirements and risk assessments.
• A collaborative approach and confidence in taking ownership of service standards.
This Multi Site Manager opportunity offers exposure to a growing build to rent portfolio and the chance to shape resident services across Nottingham and Derby.
Interviews are taking place shortly, so apply now to avoid missing out.
Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.