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Commerce Business analyst
London UK – hybrid
Ecommerce Business Analyst – Salesforce Commerce Cloud (SFCC / Demandware)
Role Summary:
We are seeking an experiencedEcommerce Business Analystwith strong core BA skills andhands-on experience with Salesforce Commerce Cloud (SFCC / Demandware). The ideal candidate will act as a bridge between business stakeholders, product owners, and technical teams to deliver high-quality ecommerce solutions across web and mobile platforms.
This role requires deep understanding ofecommerce concepts,SFCC Business Manager,storefront capabilities, andagile delivery practices, along with the ability to translate business requirements into clear, actionable user stories.
Key Responsibilities:
Business Analysis & Agile Delivery
* Leadend-to-end requirement gatheringthrough workshops, stakeholder interviews, and document analysis
* Refine and analyze requirements to ensure clarity, feasibility, and alignment with business goals
* Collaborate closely with theProduct Ownerto understand requirements from abusiness and customer perspective
* Convert business requirements intoclear, well-defined user storieswith acceptance criteria
* Conductbacklog grooming / refinement sessionswith Product Owner and Development teams
* Act as theprimary point of clarificationfor development and QA teams throughout the sprint lifecycle
* Support sprint execution by answering functional queries and resolving requirement-related ambiguities
* Demonstrate sprint deliverables to Product Owner and stakeholders during sprint reviews
* Obtainformal acceptance and closureof completed user stories
* Ensure traceability between business requirements, user stories, and delivered functionality
Ecommerce Domain Expertise
* Apply strongecommerce domain knowledgeto solution design and requirement definition
* Demonstrate understanding of core ecommerce concepts such as:
* Product catalogs, categories, pricing, promotions
* Cart, checkout, payment, shipping, taxation
* Order management, returns, and customer accounts
* Understandwebsite and mobile commerce platforms, including:
* Responsive design and viewports
* Differences between desktop, mobile web, and mobile app experiences
* Work withdata layersto support analytics, tracking, and personalization use cases
* Possess a foundational understanding ofweb accessibility standards(WCAG) and their impact on ecommerce UX
Salesforce Commerce Cloud (SFCC / Demandware)
* Strong understanding ofSalesforce Commerce Cloud architecture and concepts
* Hands-on experience withSFCC Business Manager, including:
* Catalogs and products
* Price books and promotions
* Content assets and pages
* Customer and order management
* Site preferences and configuration
* Collaborate with technical teams onstorefront features and backend configurations
* Understand and supportthird-party integrationswith SFCC, such as:
* Tax and shipping providers
* Analytics, personalization, and marketing tools
* ERP, OMS, and CRM integrations
* Assist in impact analysis and requirement definition for SFCC upgrades, enhancements, and releases
Required Skills & Qualifications
Mandatory Skills
* Proven experience as aBusiness Analyst in ecommerce projects
* Hands-on experience working withSalesforce Commerce Cloud (SFCC / Demandware)
* Strong understanding ofAgile / Scrum methodologies
* Experience writinguser stories, acceptance criteria, and functional documentation
* Excellent communication and stakeholder management skills
Technical & Functional Skills
* Familiarity with ecommerce analytics, tagging, and data layers
* Ability to work closely with developers, QA, UX, and product teams
* Experience supportingweb and mobile commerce platforms
Nice to Have
* Experience working withglobal ecommerce implementations
* Knowledge ofheadless commerceor API-driven architectures
* Exposure toSalesforce ecosystem(CRM, Marketing Cloud, Order Management)
* Experience with tools likeJIRA, Confluence, Azure DevOps, or similar
Soft Skills
* Strong analytical and problem-solving mindset
* Ability to manage multiple stakeholders and priorities
* Comfortable working in fast-paced, iterative delivery environments
* Detail-oriented with a strong focus on quality and customer experience
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