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Engagement officer

York (North Yorkshire)
Permanent
LOCAL GOVERNMENT & SOCIAL CARE OMBUDSMAN
Engagement officer
€37,500 a year
Posted: 21 December
Offer description

This is an exciting new role within our organisation, offering the opportunity to shape how we engage with local authorities and social care providers across England. The post holder will directly engage with staff at all levels in organisations we oversee, leading a range of engagement activities designed to support organisations with complaint management and reach influential staff. This involves using data to develop meaningful engagement activity and working with colleagues across LGSCO to deliver demonstrable impact.


Responsibilities

* Leading engagement activities, delivering training and presentations
* Creating content for multiple channels including social media
* Using data to target your work effectively
* Helping to develop and deliver our engagement with the private social care sector

You’ll be confident presenting to a range of audiences, able to build rapport quickly, and skilled at adapting your communication style to different audiences.


Candidate profile

* Has professional experience of engagement and communication techniques across multiple channels
* Can demonstrate experience of engaging with organisational staff at all levels and political representatives
* Is skilled at using data to drive your activity and evaluate impact
* Has a communications, PR or engagement qualification (level 5 or above) or equivalent experience
* Has a training qualification or relevant experience delivering presentations to professional audiences
* Understands how local authorities and social care providers operate (desirable)

You’ll work within our Policy and Communications team, collaborating with colleagues across LGSCO to deliver demonstrable impact and results.


Benefits

* Hybrid working arrangement - work mostly from home with occasional office attendance (allocated to Coventry or York office)
* 23 days annual leave plus bank holidays and 3 additional days at Christmas (rising with service)
* Local Government Pension Scheme
* Flexi-time working arrangement
* Supportive, inclusive culture with staff-led network groups
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