Cambridgeshire Constabulary Police Staff Permanent Full Time Investigations Standards Thorpe Wood Scale 5 £30,333 Weekend Working Allowance 32.16 37 As a Victim and Witness Care Co-ordinator you will provide end to end support to victims of crime and ASB from the initial report to Police or self-referral through to the conclusion of any criminal justice process and beyond if required. You will provide victim and witness advocacy, championing the needs of the victim and witnesses and identifying and providing the necessary support where required. We are looking for a person who has the ability to provide a consistently excellent level of service to victims and witnesses. You will be passionate about customer service and building relationships with partner agencies to ensure that victim and witnesses receive support to suit their individual needs. The successful candidate should have excellent interpersonal skills, as well as written and verbal communication skills. The ability to work within a team is essential as is experience of call handling with the general public. You should have experience of managing a high workload and be able to work under pressure. You will be willing to learn a wide variety of operating systems and policies. An understanding of the issues faced by various victim groups would be useful as well as an awareness of the Victims Code of Practice and other guidance and legislation around victim & witness care. Having strong cultural awareness and/or language skills would also be an advantage. This role is predominantly office-based and involves a significant amount of telephone contact with victims and witnesses referred to our service. There are working from home opportunities once fully trained. The post holder will be expected to work on a rota basis ensuring office cover between the hours of 08:00am until 07:00pm. The post holder will also be expected to work a Saturday every six weeks. If you have any questions about the role then please contact the Victim and Witness Hub Delivery Manager via VictimandWitnessHub@cambs.police.uk Additional Advert Information Internal Applicants To apply for this role, internal applicants must have successfully completed their probationary period. If you qualify as an internal candidate within the advertising force, you may upload either your CV or the internal role summary form attached to this advert. Vetting Process Please note that, as part of the vetting process, the BCH Vetting Unit may need to contact your current line manager for a Supervisor Appraisal. This requirement aligns with the 2025 National Guidelines for Vetting (APP 6.5.18). Examples of when this may apply include: Transferring to another force Renewing vetting clearance Moving into a role requiring MV clearance (even if you currently hold MV clearance) Moving into or working in a role involving close contact with vulnerable individuals If any of the above apply to you, please expect your line manager to be contacted when you submit your vetting application. Redeployment and Redundancy This vacancy is open to employees at risk of redundancy and will remain available to redeployees until a final offer has been agreed and accepted. Redeployees at risk of redundancy will take priority over all other applicants at any stage of the recruitment process. If successful, redeployees will remain on their home force’s terms and conditions. Role Profile We recommend downloading and saving a copy of the role profile, as it will no longer be accessible once the advert closes. Commitment to Inclusion As a Disability Confident Leader, we are committed to creating an inclusive workplace where everyone feels respected, valued, and able to be themselves. We provide workplace adjustments wherever needed so that all colleagues can thrive. If you have a disability and meet the minimum criteria for the role, you will be guaranteed an interview under the Offer an Interview Scheme.