The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots remain a core part of everything we do, from our iconic window posters to our vegetarian products and campaigns. We are not afraid to stand up and speak the truth and like to do things a little differently.
The Body Shop is dedicated to generating positive economic, social, and environmental impact. We are fighting for our beliefs more than ever. Breaking the mould has always come naturally to us, and we need someone who isn't afraid to shake things up.
Your role in a nutshell
To support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor at all times. To demonstrate and uphold the company's values and vision while ensuring adherence to procedures and policies.
More about the role
With over 2,000 products designed to suit every customer's preference, our team is on hand to engage with customers daily. We take the time to understand their needs and recommend products that make them feel good. Our products are packed with natural ingredients, many sourced ethically through Community Trade programmes. When advising customers on skincare, we're not just selling an ideal but helping communities build better lives.
As part of our team of Consultants, you will offer expert advice and provide an inspirational insight into The Body Shop's products and philosophy. You'll learn about the products, their origins, and proactively engage with customers to find solutions suited to their preferences and lifestyle.
What we look for
* Strong interpersonal skills to build rapport with customers; customer service experience is a plus
* Effective communication and listening skills
* A genuine passion for beauty and retail
* Open availability for evening, weekend, and holiday shifts
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose #J-18808-Ljbffr