Role: Account Lead
Salary: £55k
Job Status: Full Time/ Permanent
Location: London
Vacancy Reference: VR/05335
Role Description:
Our client is looking for a hands-on, people-first Account Lead to take charge of a prestigious contract in the heart of London - right next to Paddington Station, with excellent transport links.
This is a site-based role, Monday to Friday, working 40 hours per week (typically 08:00-17:00). Flexibility is key, as occasional evening cover may be required.
You will be responsible for managing a £2M contract, overseeing a team of around 30 staff, and ensuring operational excellence across all service lines.
Key Responsibilities:
* Lead the delivery of daily office cleaning, window cleaning, waste management, and external cleaning services.
* Manage budgets, P&L, and financial reporting with a sharp commercial focus.
* Drive health & safety standards across all operations.
* Inspire and support your team with strong leadership and people management skills.
* Work collaboratively with the client, getting involved in staff activities and social events to foster a positive, engaged workplace culture.
* Line manage an Operations Manager, ensuring all KPIs and service levels are met or exceeded.
What They Are Looking For:
* Proven experience managing cleaning operations for contracts worth £1M+
* Strong track record in budgeting, financial reporting, and health & safety
* Excellent interpersonal skills and the ability to build collaborative client and team relationships
* A confident leader who thrives in a fast-paced, dynamic environment.