Overview
We are seeking a ServiceNow Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience. The role involves designing, implementing, and maintaining ServiceNow CSM/ITSM solutions to meet enterprise business needs. The architect will create scalable and efficient architectures, ensure alignment with ServiceNow best practices, and provide technical leadership to development teams. You will work on projects for enterprise clients across diverse industries, leveraging cutting-edge ServiceNow capabilities and integrations with other enterprise systems.
Details
Location: Gulidford/London (Hybrid)
Day Rate: Market rate (Inside IR35)
Contract Duration: 6 months
Start Date: Immediate
Responsibilities
* Analyse business requirements and translate them into ServiceNow CSM technical solutions
* Develop architectural blueprints and functional designs for CSM implementations
* Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.)
* Ensure solutions are scalable, reliable, and aligned with future business needs
* Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment
* Maintain and enhance existing ServiceNow CSM applications and modules
* Establish and maintain effective collaboration with stakeholders and project teams
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