Part-time Medical Receptionist / Care Navigator required for our busy multi-sited GP surgery. Experience preferred but full training will be provided. This role supports the clinical team in delivering high-quality patient care. Applicants should be enthusiastic, caring, and conscientious, with excellent communication skills and the ability to work well as part of a team.
Experience working in a GP Surgery is essential. Applicants must understand confidentiality principles and be able to represent the surgery in a friendly, efficient, and professional manner.
Main Duties Maintain thorough knowledge of all practice procedures
Follow written protocols
Provide effective reception services to patients and visitors
Handle high-volume calls and care navigating
Manage enquiries, explain procedures, and book appointments
Prioritize urgent consultations appropriately
Manage telephone communications, messages, and call diversion
Inform patients about charges, accept payments, and issue receipts
Open and secure premises at the start and end of each day
Scan documents according to guidelines
Complete tasks promptly and accurately
Complete mandatory annual training
About Us The Grove Medical Practice is a friendly, multi-sited GP practice in Barnsley committed to providing excellent patient service.
Person Specification Qualifications A* to C GCSE in Maths and English
Experience Experience working in a GP surgery is essential
Additional Information This position is subject to a Disclosure and Barring Service check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
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