To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients Attention to detail is essential as the role of the Practice Secretary is to type all of the referral letters, reports, general letters for patients as well as dealing with appropriate queries.