Job Title : IT Support Analyst (L1/L2) Location : Mayfair, London [Onsite – 5 days]
Type : Full-time
Salary : Up to £45,000 + Bonus Structure
Join a High-Performance Team Supporting a Sophisticated IT Environment in Central London
A prestigious and award-winning investment firm based in Mayfair is expanding its internal IT function. This is a unique opportunity for an ambitious IT Support Analyst to work directly with senior stakeholders in a fast-paced, high-performing environment.
You will support the core IT infrastructure, contribute to system upgrades and projects, and help maintain a secure and stable environment across networking, systems, and end-user services.
A hands-on support position that blends first-line and second-line troubleshooting with involvement in technical project delivery. You will act as the first point of contact for IT-related issues while also contributing to infrastructure enhancements and documentation improvements.
Act as the go-to contact for all IT-related user issues and service requests
Diagnose and resolve hardware, software, network, and system-related problems
Support enterprise systems including Windows, Active Directory, Microsoft 365, and VMware
Monitor and troubleshoot networking issues with Cisco routers and switches
Project Work & Upgrades
Contribute to internal IT projects including migrations, upgrades, and system optimisations
Assist in reviewing infrastructure performance and identifying areas for improvement
Document project deliverables, system configurations, and support processes
Proven experience in an IT support role within a fast-paced environment
Strong hands-on experience with Cisco routing and switching, Microsoft365, Windows, AD, and VMware
Familiarity with ITIL processes and strong documentation habits
Certifications such as CCNA, MCP, MCSE, or VCP are advantageous
Competitive salary up to £45,000 + Bonus
Direct access to a sophisticated tech stack and exposure to enterprise IT environments
Regular project work in addition to support, with clear paths to career growth
This is an ideal opportunity for an IT Support Analyst looking to step into a high-trust, dynamic environment where you will be given ownership, visibility, and room to grow.