The Great Christmas Feast
Job Description:
Restaurant Team Supervisor TGCF 2025
Department:
Guest Experience Team
Reports to:
General Manager
Job Summary: At The Lost Estate, dining meets storytelling. We're an immersive restaurant experience where guests are transported to new worlds through food, performance, and atmosphere. Each visit is a theatrical journey—one that relies on seamless coordination between hospitality, culinary artistry, and live entertainment. The Supervisor plays a crucial role in ensuring the smooth operation of the restaurant during assigned shifts. This includes managing front-of-house teams, overseeing guest experience, coordinating with performers and back-of-house staff, and resolving issues in real time. The ideal candidate thrives in a high-energy, dynamic environment and brings a blend of hospitality, leadership and theatrical awareness.
Working Hours: Fixed Term Contract (Fixed Hours)
commence on the 29th of October 2025.
Key Responsibilities:
· Operational Leadership
* Oversee daily service operations, ensuring alignment with immersive experience timelines and performance cues.
* Supervise FOH staff including hosts, servers, and floor runners.
* Coordinate closely with kitchen and entertainment teams to maintain show flow and guest satisfaction.
* Guest Experience:
o Greet guests and resolve service issues with professionalism and warmth.
o Ensure each guest receives a seamless, magical experience—from arrival to departure.
o Monitor and uphold ambiance, show immersion, and staff presentation standards.
* Team Supervision:
o Brief and debrief staff before and after each shift.
o Provide on-the-spot coaching and performance feedback.
o Ensure team adherence to health, food safety, and cleanliness standards.
* Coordination & Communication:
o Act as the point of contact between service, kitchen, and performance teams during shifts.
o Troubleshoot technical or operational disruptions without affecting the guest experience.
* Escalate complex issues to senior management as needed.
* Administrative Tasks:
o Complete shift reports, incident logs, and handovers accurately.
o Manage bookings, VIPs, and special requests during service.
* Support with stock control, staffing levels and floor planning when required.
Requirements:
* Proven experience in a hospitality or live event setting (restaurant, theatre, event space, or immersive venue).
* Strong leadership and team management skills.
* Excellent communication, conflict resolution, and multitasking abilities.
* Adaptable and calm under pressure in a fast-paced, often unpredictable environment.
* An enthusiastic approach to facilitating an "in-world" service to elevate the once in a lifetime experience
* Comfortable with a physically fast paced and high-pressure environment, whilst maintaining outstanding customer service, we serve up to 250 guests every show.
* Investment in the company's journey, values and passion to grow an inspiring work culture with the belief that outstanding Arts and Hospitality experiences can change lives at its core - and deliver this in the day-to-day operation.
* IT literacy and experience using Google Sheets or a similar spreadsheet application.
* Experience in management of a team of waiters with excellent verbal, interpersonal and written communication skills.
* Strong organisational, time management and prioritisation abilities working effectively under pressure and flexibility to adapt quickly to demand.
* FSA Allergen Training.
* Availability on weekends, evenings, late finishes and access to our West Kensington venue.
Preferred:
* Experience working in themed or immersive venues.
* Background in performance, theatre tech, or event management is a plus.
* First aid and/or Mental health first aid training
* Health & safety certification.
* Food safety certification
* Allergen awareness training.
Job Types: Full-time, Fixed term contract
Contract length: 11 weeks
Pay: £12.21-£20.00 per hour
Expected hours: 35 per week
Benefits:
* Employee discount
Work Location: In person