Mortgage Support Administrator - Full Time - Caldecotte, Milton Keynes
We are looking to take on individuals that are keen on building a career in Mortgages and have some administration experience. This role often leads to progression to the Mortgage Advisory roles available within this firm.
The role is office based, Monday to Friday 9am - 5pm. The successful candidate will need to demonstrate professionalism and be comfortable dealing with clients and providers/lenders.
Salary: £25,000 - £27,000
Responsibilities
* Checking documentation prior to submission to lenders
* Provide excellent customer service
* Update customers by telephone and email
* Updating CRM to ensure it reflects the status of jobs at all times
* Communicate updates to the case handler and assist with troubleshooting cases and working issues through
* Send internal compliance documents for e-signatures
* Work as a team to ensure targets and customer expectations are exceeded
* Liaise and maintain good relationships with intermediaries, brokers, and customers
* Live out company core values and represent the company well
Skills & Experience Required
* Strong administration and organisational skills
* Excellent attention to detail (compliance is critical in mortgages)
* Good communication skills (written and verbal)
* Must be highly motivated, proactive and driven
* Ability to work under pressure and manage multiple cases
* IT literacy
* Understanding of mortgage products and processes (experience in financial services or CeMAP study is a plus)
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs. If you require any adjustments to make the recruitment process easier, please let us know.
#J-18808-Ljbffr