Pay, benefits and more:
We’re looking to offer a salary of (plus a 25% unsocial allowance for weekends and after 20:00), and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts.
What you’ll do on a typical day:
Deliver high-quality service by working collaboratively with team members and sharing knowledge and expertise
* Handle all incoming customer calls in line with SLA requirements, ensuring prompt and appropriate responses
* Manage customer incident calls and emails from initial contact through to resolution
* Maintain accurate and up-to-date records, including designated spreadsheets and documentation.
* Rebook customer orders and provide updates via phone or text message
* Follow all operational procedures, reporting any incidents of non-compliance as required
What you need to succeed at GXO:
Previous customer service experience or NVQ Level 3 in Customer Service
* Strong communication skills, both written and verbal, with the ability to work in a busy environment
* A committed team player who is well organised and takes ownership of tasks
* High attention to detail with confident IT skills, including Microsoft Office
* Educated to GCSE level or equivalent