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Are you currently looking to change your current job and have experience in a Customer Service environment? If you are passionate about delivering excellent customer service, then we want to hear from you! This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers. As an equal opportunity employer, we welcome applications from all ages and backgrounds. Key Responsibilities: Administration and planning of new gas connections to the Phoenix Energy Network. Contacting customers to plan jobs, liaising closely with our construction partners and outside agencies, and dealing with any enquiries and complaints relating to our construction. Responsible for planning asset maintenance jobs and populating available resources in line with our KPIs, utilising diary and resource planning systems. Administration tasks include issuing letters and liaising with customers requesting an alternative appointment date electronically or over the telephone. Assisting with Engineering Administration in processing mains packages and updating relevant company asset systems, including filing job designs/packs and general administration. Handle various incoming and outbound telephone calls effectively, providing an efficient and effective service to existing and potential customers. Essential Qualifications Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above Essential Experience At least one years experience working within a customer service environment and dealing with telephone enquiries. At least two years administrative experience. Whats in it for you? a competitive starting salary. opportunity to earn overtime you will receive 20 days annual leave plus 11 bank holidays (this increases with length of service). enrollment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%. life assurance whist employed by the Company. private medical insurance upon meeting qualifying criteria. free staff transport from city centre Does this sound like you? We hope you can say Yes to all of the characteristics below - they are in the DNA of all our fantastic employees. Are you someone who: Respects diversity and behaves in an inclusive manner. Has a can-do attitude. Can evolve and adapt quickly. Wants to deliver positive change to the customer and communities that we serve. Recognises that we can achieve more through teamwork. If this sounds like you then we definitely want to hear from you! A little more about us We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network. Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 263,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year. Are you now ready to join our team? Then apply now! Skills: Customer Service Telephone Skills Administrative Duties Planning Benefits: Group Life Assurance Paid Holidays Parking Pension Fund
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