Junior IT Support Overview In this role, you will be part of a small IT department working for a fabulous company based in Stevenage, that employs 200 people on site. This is an ideal role for someone with a passion and interest in IT who wants to join a department driving the business into a new digital era. You must have some commercial IT experience, even if its only for a few months. You will provide technical support and troubleshooting services to end-users for hardware, software, and network-related issues. Youll also help maintain IT systems and ensure optimal system performance to minimize downtime across the organization. This IT Support position offers the opportunity be responsible for the day-to-day IT operations of a well-established international company. We're looking for someone who brings enthusiasm to their work and a can-do attitude. Junior IT Support Main Responsibilities Provide first-line support to the staff (onsite and remote) Handling basic tickets from our internal help desk Reviewing unallocated tickets raised and allocating them to the appropriate team member and/or to our external support provider Maintain accurate documentation of incidents, resolutions, and IT asset inventory Support onboarding and offboarding of employees, including device setup Coordinate with third-party vendors for support and warranty claims Supporting other responsibilities while other members are out of the office Skills General Microsoft Office knowledge Basic networking (TCP/IP, DNS, DHCP) Good verbal and written communication skills Ability to work both independently and as part of a team Willingness to learn new skills Proactive approach to work and learning new technologies You must live locally to Stevenage or have your own transport. PerksandBenefits! Gymequipmentforstaffuse 22daysholiday-Plusbankholidays.PlusXmasshutdown PerkBox VirtualCareGPService Chancetoworkwithafast-growingelectronicscompany Despiteourbesteffortsitisnotalwayspossibletorespondtoeveryapplicationindividuallyduetothehighvolumeofresponseswereceiveoneachvacancy Onlycandidateswhoareshortlistedwillbecontactedforthisparticularroleandifyouhavenotheardfromuswithin7days,pleaseassumethatyouhavenotbesuccessful.However,wewillkeepyourdetailsonourdatabase,andwillcontactyouwhenothersuitablepositionscomein.